Karine Davtyan

Silva Karchikian, MD

07.2023 - 01.2025

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
Improved office organization by implementing effective filing systems and document management practices.
Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
Provided administrative support to various departments, contributing to overall company efficiency.
Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
Handled sensitive information with discretion, maintaining client confidentiality at all times.
Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
Monitored front areas so that questions could be promptly addressed.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Kept high average of performance evaluations.