Karine Fearing
San Antonio
Summary
Client-focused Administrative and Operations Professional with extensive experience in customer service, appointment coordination, and team support in fast-paced service environments. Strong background in front desk operations, client communication, and workflow organization, combined with practical experience working with animals. Highly skilled in managing client expectations, handling sensitive situations with empathy, and maintaining a calm, professional atmosphere. Experienced in scheduling, documentation control, client education, and multi-tasking in high-pressure environments. Possess hands-on animal care experience through volunteer work and academic training in veterinary and animal sciences. Fluent in English and confident in professional communication with diverse client populations.
Overview
6
6
years of professional experience
Work History
Administrator / Client & Team Coordinator
Sign Factory / MySign
04.2023 - 01.2025
- Served as the primary point of contact between clients and service providers.
- Managed appointment-like order scheduling and client follow-ups.
- Handled high volumes of client communication exclusively in English.
- Coordinated task distribution and monitored deadlines.
- Resolved client concerns and ensured positive service outcomes.
- Maintained accurate documentation and tracking systems.
- Built long-term client relationships and supported repeat business.
Community Manager / Office Manager
Klyuch Coworking Network
10.2021 - 06.2022
- Managed front desk operations and client check-ins.
- Scheduled meeting rooms and coordinated daily workflows.
- Handled documentation, contracts, and confidential records.
- Provided client support and ensured smooth lobby operations.
- Maintained an organized and welcoming environment.
Administrator / Equestrian Operations Coordinator
Provence Equestrian Club
02.2021 - 09.2021
- Scheduled training sessions and client visits.
- Coordinated clients, trainers, and horses.
- Managed emergency and conflict situations calmly and professionally.
- Monitored horses’ physical condition.
- Supported volunteers and staff coordination.
Grocery Store Cashier
Shaw's Supermarket
06.2019 - 09.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and digital payments accurately, ensuring financial integrity.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Maintained efficient checkout flow and high service quality.
- Assisted store manager with additional operational tasks when needed.
- Demonstrated strong work ethic, reliability, and fast adaptation to U.S. retail standards.
- Maintained positive relationships with coworkers and management.
Front Desk / Service Associate
Arbat Hospitality (Penta Hotels)
- Managed guest check-ins and service requests.
- Handled complaints and service recovery.
- Assisted international guests in English.
- Coordinated with internal departments.
Waiter → Senior Waiter
Holiday Inn Moscow
- Promoted within six months due to reliability and leadership.
- Supported team coordination during peak hours.
- Maintained service standards and guest satisfaction.
Barista → Shift Manager
Monex Trading (Starbucks)
- Supervised daily operations and staff.
- Trained new employees.
- Managed cash accuracy.
- Resolved customer concerns.
- Ensured productivity and service quality.
Education
Master of Science - Equestrian Sport And Show Jumping
Moscow State Academy of Veterinary Medicine And Biotechnology
Moscow, Russia06-2022
Bachelor of Science - Zooengineering
Moscow State Academy of Veterinary Medicine And Biotechnology
Moscow, Russia06-2020
Skills
- Client Communication
- Appointment Scheduling
- Front Desk Operations
- CRM Systems
- Documentation Control
- Conflict Resolution
- Animal Handling
- Team Coordination
- Customer Care
- Customer support
- Patience and tolerance
- Sales experience
- Cross-selling and upselling
LANGUAGES
Russian — Native
English — Fluent
Timeline
Administrator / Client & Team Coordinator
Sign Factory / MySign
04.2023 - 01.2025
Community Manager / Office Manager
Klyuch Coworking Network
10.2021 - 06.2022
Administrator / Equestrian Operations Coordinator
Provence Equestrian Club
02.2021 - 09.2021
Grocery Store Cashier
Shaw's Supermarket
06.2019 - 09.2019
Front Desk / Service Associate
Arbat Hospitality (Penta Hotels)
Waiter → Senior Waiter
Holiday Inn Moscow
Barista → Shift Manager
Monex Trading (Starbucks)
Master of Science - Equestrian Sport And Show Jumping
Moscow State Academy of Veterinary Medicine And Biotechnology
Bachelor of Science - Zooengineering
Moscow State Academy of Veterinary Medicine And Biotechnology
Zootechnical Practice
- Animal data collection.
- Diet planning.
- Genetic and pedigree analysis.