KARINE GODDARD
Marlborough,MA
Summary
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
STORE SUPERVISOR
TD Bank NA
Marlborough, MA
01.2022 - Current
- Ensured compliance with regulations, policies and procedures related to customer financial services.
- Provided training for team members on customer financial services processes and procedures.
- Monitored performance metrics to ensure accuracy of customer financial services operations.
- Resolved complex customer inquiries in a timely manner.
- Developed and implemented strategies to improve customer service experience.
- Assisted customers with account management issues such as payments, billing inquiries and credit line increases.
- Conducted regular audits of internal processes to ensure quality control standards were met.
- Collaborated with other departments to resolve escalated customer complaints.
- Prepared detailed documentation on all customer financial services activities.
- Reviewed and approved all adjustments made by staff members related to customer accounts.
- Communicated effectively with customers via phone, email, or face-to-face meetings when necessary.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
District Manager
NGP MANAGEMENT
North Reading, MA
06.2010 - 12.2021
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Created and maintained productive relationships with key stakeholders in the district.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified opportunities for process improvement across multiple locations within the district.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Cultivated positive rapport with associates and team leadership.
Education
Some College (No Degree) - Business Administration
North Shore Community College
Danvers, MASkills
- Store Opening and Closing
- Cash Management
- Recruiting and Hiring
- Store Merchandising
- Documentation And Reporting
- Customer Service
- Team Building and Leadership
- Staff Supervision
- Shift Scheduling
- Multitasking and Organization
- Payroll Management
- Inventory Management
- Policies and Procedures
- Schedule Coordination
- Friendly and Positive
- Employee Terminations
- Delegating Work
- Performance Assessment
- Employee Training
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Food Handler Certification - ServSafe or National Restaurant Association.
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Affiliations
- yoga
- travel
- kids sports and coach
Timeline
STORE SUPERVISOR
TD Bank NA
01.2022 - Current
District Manager
NGP MANAGEMENT
06.2010 - 12.2021
Some College (No Degree) - Business Administration
North Shore Community College
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