Karine Kersaint
Apopka,FL
Summary
Throughout my 20-year career in the electrical industry, I have demonstrated and committed myself to excellence in my performance in safety, problem solving, collaboration, and customer satisfaction. My approach has been to effectively work and communicate with my teammates and across other departments to ensure that I align myself with the company goals. My goal is to pursue management where I can combine my skillsets and my passion to lead a team that I can build and inspire to achieve growth for the organization.
Overview
21
21
years of professional experience
Work History
Lead Engineering Technologist – Distribution Engineering Buena Vista
Duke Energy
03.2020 - Current
- Lead and support a team 12 engineering designers and project coordinators for both operating centers Southeast Orlando and Buena Vista. Then transitioned to team of 6 for the Buena Vista operation center.
- Supervised a team of six Designers and an EDA, providing continuous training, technical guidance, and support, as well as conducting quality reviews to maintain customer and Duke Energy standards.
- Served as interim OAS Manager for the Buena Vista Operating Center, participating in leadership meeting with Operating Center Director to discuss Operational goals and directives. Review both the capital and O&M budget to ensure adherence to targets and cost control. Conducted safety evaluations for engineering staff during field visits and driving assessment.
- Reviewed data management, CIAC in arrears, and customer call back reports to ensure the team met corporate task goals.
- Managed projects of designers that have transitioned to other jobs, ensuring completion and adherence to construction standards. Also assisted Residential Development Team of their time in need in taking on a subdivision project from start to finish.
- Acted as a backup for AOS Manger in their absence, maintaining operational continuity and workflow efficiency.
- Conducted interviews for department positions, evaluating candidates, and participated on interview panels for entry-level construction line workers.
- I had an opportunity to fill in for the Regional Damage Assessment Lead for Hurricane Milton where I lead the South-Central Damage Assessment leads for 6 operating centers.
- Developed cost estimating spreadsheets to effectively estimate overall costs.
Sr. Engineering Technologist – Distribution Engineering Buena Vista
Duke Energy
07.2020 - 03.2022
- Main responsibility to provide technical expertise and provide strong leadership skills to my supporting team.
- Manage and design for high complexity jobs for the Buena Vista operation center to oversee and manage at time from 2 to 4 TA areas.
- Train and provide guidance to a group of 6 peers within my group to ensure that they have the skills and support they need to take on their roles.
- Project Managed all my designs to ensure that each project is to Duke Energy standards and ensuring that we provide the final constructed product to the customer.
- I interact with other supporting Departments such as the Customer Delivery Construction, Customer Delivery Resources, and Large Account Management.
- Support and back up my other Sr. Engineering Technologist as well for coverage for the Southeast Orlando Office.
Engineering Technologist III – Central Delivery Lighting Program
Duke Energy
11.2017 - 08.2020
- Main responsibility to provide lighting designs for both the Residential and Commercial Sector at two of Central Zone operating centers.
- My other role is to obtain small sales of lighting jobs from our residential and commercial sector as well.
- Provide lighting design layout that met all qualifications to meet that of the Governmental or City lighting ordinances.
- Project Managed all my designs to ensure that each project is to Duke Energy standards and ensuring that we provide the final constructed product to the customer.
- I interact with various department within the Duke Organizations from the Business Development Management, Construction, and Customer Delivery Engineering.
- Supporting back up to our Sr. Engineering Technologist when they are unavailable to our Lighting Group team.
- Stand in for my Manager in the Central Zone Operating Committee conference calls that occur on a weekly basis to speak on behalf of the Lighting Design Group in the Central Regions.
- I am also on the Central Delivery Sr. Peer Team Committee standing for the Central Lighting Design Group.
Engineering Technologist III – SE Orlando Operation Center
Duke Energy
08.2015 - 11.2017
- Key role and responsibility are to provide reliable electrical service Large Commercial Service Customers.
- Design projects that helped the reliability and improvement of Duke Energy electrical system.
- Interacted with other inter-department personnel to ensure that the customers are provided their best service from the Company, including Large Account Managers, Schedulers, and Business Services Group.
- Maintain relationship with Construction and Maintenances’ Supervisors and Line Personnel to make sure that I keep and increase my knowledge for design construction.
Engineering Technologist II – SE Orlando Operation Center
Duke Energy
10.2012 - 08.2015
- Key role and responsibility are to provide reliable electrical service to Residential and Small Commercial Customers.
- Design projects that helped the reliability and improvement of Duke Energy electrical system.
- Updated and maintain the grid system in our G Technology system.
- Continuously provided my various customer service background to interact with customers request or issues.
- Interacted with other inter-department personnel to ensure that the customers are provided best service from the company.
- Maintain relationships with Construction and Maintenance’s Supervisors and Line Personnel to make sure that I keep and increase my knowledge for design construction.
Distribution Designer (Interim) – SE Orlando Operation Center
Progress Energy Florida
09.2010 - 10.2012
- Key role and responsibility are to provide reliable electrical service to Residential and Small Commercial Customers.
- Design projects that helped the reliability and improvement of Progress Energy electrical system.
- Updated and maintain the grid system in our G Technology system.
- Continuously provided my various customer service background to interact with customers request or issues.
- Interacted with other inter-department personnel to ensure that the customers are provided best service from the company.
- Maintain relationships with DF’s and Line Personnel to make sure that I keep and increase my knowledge for design construction.
- I am acting member for the PEF Diversity and Inclusion Council for 1 year and the SCR Diversity and Inclusion Co-Chair Lead for 2 years, and acting member for SCR Diversity Council for 2 years.
Operation Support Assistant – SE Orlando Operation Center
Progress Energy Florida
01.2009 - 09.2010
- Functioned as a Backup Scheduler for the South Central Region and worked with all Resource Management Reports.
- Received Lighting Request for the SE Orlando area, contacted customer, started design work to be put on schedule.
- Prepared and send customer’s documents such as letters, proposals, and applications.
- Process permit application to County/City agencies.
- Set up Non-Service Accounts for payments received; track and send reports for CIAC.
- Process Pre-loading for subdivisions, town homes, and condominiums.
- Create and maintain work request filing systems for pending, scheduled, completed Work Orders.
- Help track Operating Center O&M budget, not exceeding expected amount.
- Facilitate the 710 and 711 requirements with Contracts Dept., and red line process, and balancing of materials with local/contractor stores for closing of Work Request.
- Part of the South Central team for leading OSA’s in the As-built process
- Did As-Built design changes in FRAMME from red line packages from the crews.
- Create further work tickets, Capital and O&M
Technical Support Assistant I – Buena Vista Operation Ctr
Progress Energy Florida
11.2007 - 01.2009
- Responsible for preparing and entering work orders and drawings to specify construction needs.
- Calculated all needed customer’s invoices and maintained running cost if needed.
- Follow up on projects if needed or directed by Project Managers and/or Project Planners.
- Work with Project Managers and/or Project Planners to layout designs of electrical facilities (both overhead and underground) to Progress Energy’s guidelines and engineering specifications.
- Managed and continuously updated Progress Energy’s Framme system.
- Oversee the process for Buena Vista’s Bad Cable Repairs and make sure that we kept, the backlog in control.
Operation Support Assistant – SE Orlando Operation Ctr
Progress Energy Florida
08.2005 - 11.2007
- Functioned as a backup for the Scheduler for 3 years in south Central Region and backed up in the North Central Region; facilitated production meetings and worked with all Resource Management Reports.
- Prepared and send customer’s documents such as letters, proposals, and applications.
- Process permit application to County/City agencies.
- Set up Non-Service Accounts for payments received; track and send reports for CIAC.
- Process Pre-loading for subdivisions, town homes, and condominiums.
- Create and maintain work request filing systems for pending, scheduled, completed work request.
- Help track Operating Center O&M budget, not exceeding expected amount.
- Facilitate the 710 and 711 requirements with Contracts Dept., and red line process, and balancing of materials with local/contractor stores for closing of Work Request.
- Part of the South Central team for leading OSA’s in the As-built process
- Did As-Built design changes in FRAMME from red line packages from the crews.
- Create further work tickets, Capital and O&M
- Timekeeping in WorkTech, ARCOS, and CTE for Line Department Personnel
Operation Support Assistant – Conway Operation Center
Communication Team – Buena Vista Operation Center
09.2004 - 08.2005
- Responsible for reliability work orders such as momentary, outage, voltage, temporary damages for two operating centers in the South Central Region.
- Served as a liaison for engineers, supervisor, dispatchers and service supervisors.
- Resolved issues with the Public Service Commission and Consumer Affairs Department.
- Track customer’s contact in Excel spreadsheet.
- Assisted Asset Specialist in the field when required.
- Cross trained with other OSA job functions such as preparing Engineering job packets, public billing job packets, creating further work tickets, and tracking streetlights maintenance work.
- Served as an OMS Data Management Coordinator for Conway during the Hurricanes restorations.
- Team Lead for Streetlight restoration efforts after the Hurricanes; prepared packets and lead Contract crews.
Education
Black Leadership Academy’s Management Accelerator
McKinsey & Company
01.2025
Marketing
Fordham University
Bronx, New York01.1997
Skills
- Project Management
- Team Leadership and Staff Development
- Engineering Software; framme, microstation, G-Technology, Boud, Bentley, Storms, Maximo, CSS, Fiori
- GIS Mapping software: OMS, I-Dispatch, Storm Assist, RestoreOps (Duke application), ARGUS
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access)
Timeline
Sr. Engineering Technologist – Distribution Engineering Buena Vista
Duke Energy
07.2020 - 03.2022
Lead Engineering Technologist – Distribution Engineering Buena Vista
Duke Energy
03.2020 - Current
Engineering Technologist III – Central Delivery Lighting Program
Duke Energy
11.2017 - 08.2020
Engineering Technologist III – SE Orlando Operation Center
Duke Energy
08.2015 - 11.2017
Engineering Technologist II – SE Orlando Operation Center
Duke Energy
10.2012 - 08.2015
Distribution Designer (Interim) – SE Orlando Operation Center
Progress Energy Florida
09.2010 - 10.2012
Operation Support Assistant – SE Orlando Operation Center
Progress Energy Florida
01.2009 - 09.2010
Technical Support Assistant I – Buena Vista Operation Ctr
Progress Energy Florida
11.2007 - 01.2009
Operation Support Assistant – SE Orlando Operation Ctr
Progress Energy Florida
08.2005 - 11.2007
Operation Support Assistant – Conway Operation Center
Communication Team – Buena Vista Operation Center
09.2004 - 08.2005
Marketing
Fordham University
Black Leadership Academy’s Management Accelerator
McKinsey & Company
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