Hi, I’m
Karin Lei Harris
Tampa,FL
Summary
- Dedicated sales and operations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
years of professional experience
Work History
VIPCare Dental
Regional Manager of Operations
01.2020 - 08.2020
Job overview
- Created operational structures and playbook for supported offices through strategic planning sessions with principals and consultants
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Analyze business trends and targets to create budgets, monitor revenue and profitability
- Monitor P&L statements and develop effective ways to close performance gaps, train and coach Practice Managers and Dentists in their growth and development as leaders and business partners
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Heartland Dental
Regional Manager of Operations
06.2018 - 08.2019
Job overview
- Analyzed business reporting and recommend strategic plans of action to attain yearly budgetary and contribution goals,
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Monitor the P&L statements and develop effective ways to close the gaps between actual and projected performance
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Best Month Ever (Q1 2019) for 6 out of 7 supported practices
PricewaterhouseCoopers
Administrative Support Concierge
02.2017 - 06.2018
Job overview
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized logistics and materials for global meetings, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Prepared and reviewed supporting forms and documents, tracked status and prepared one-time and recurring reports.
- Handled all domestic and international travel arrangements and reservations, cutting company's travel expenses by 20%.
- Served as a key participant on the company’s Diversity Council supporting women in technology
CSM Squared Consultants, LLC
Sales Management Consultant
09.2014 - 05.2016
Job overview
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Helped leaders understand how to effectively manage Time, Communication and People.
- Provided consultative support and delivered professional presentations during board meetings, fundraising events, and public relations appearances
- Developed metrics derived from raw company data to track improvements in organizational efficiency.
Wireless Universe/T-Mobile Premium Retailer
Regional Sales Director
02.2014 - 07.2014
Job overview
- Directed sales and operations for 3 Regional Managers, 24 Sales Managers, and 150 Representatives. Promoted 3 managers from within.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Identified cost reduction and profitability opportunities through P&L analysis, inventory audits, and performance reviews
- Forecasted annual, quarterly, and monthly sales goals achieving 120% profit margin increase
- Restructured commission program to drive 90% attainment in KPI metrics
- Created Leadership Training and Development Program to improve customer satisfaction, build internal talent pool, and attract talent from competitors.
T-Mobile
Sales & Operations Manager
03.2011 - 12.2013
Job overview
- Developed deep relationships with store managers, business owners and vendor sales teams to carry out sales initiatives and operational objectives.
- Implemented training programs for all levels of staff within each franchise on customer engagement, sales promotions, merchandising guidelines, and operations.
- Devised sales strategies to increase points of distribution, customer conversion and product lineup.
- Increased monthly gross sales from $4M to $6M, exceeding goals for sales, revenue and profit margins.
- Grew market penetration and sales figures by leveraging community relationships resulting in 38% revenue increase.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
T-Mobile
Program Manager
10.2009 - 02.2011
Job overview
- Built, trained and managed 50+ sales representatives to carry out sales and operational objectives.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, conversion and user acquisition.
- Drove market expansion plans resulting in 2 new market managers and 34 new representative positions.
T-Mobile
Account Development Representative
11.2008 - 09.2009
Job overview
- Developed and strengthened relationships with key stakeholders of independent entities to drive revenue and promote long term growth.
- Researched competitive landscape and emerging technologies to position brand in national marketplace.
- Aligned sales strategies and planning objectives with company’s sales campaigns, merchandising guidelines, and operational functions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
T-Mobile
Retail Sales Manager
02.2006 - 10.2008
Job overview
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored performance, conducting employee reviews, and making informed decisions for promotions or firings when appropriate
- Oversaw employee performance and corrective action to increase efficiency and maintain productivity targets.
- Conducted ongoing staff development to help employees achieve growth within job roles. Promoted 3 Assistant Managers and 2 Store Managers.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Education
Liberty University
Bachelor of Science from Business Management, Operations
01.2023 - Current
Skills
- Process and Procedure Refinement
- Organizational Efficiency
- P&L Administration
- Motivational Leadership
- P&L Responsibility
- Process and Performance Improvement
- Operational Excellence
- Strategic Consulting
- Strategic Vision
- Culture Transformation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Liberty University
Bachelor of Science from Business Management, Operations
01.2023 - Current
Regional Manager of Operations
VIPCare Dental
01.2020 - 08.2020
Regional Manager of Operations
Heartland Dental
06.2018 - 08.2019
Administrative Support Concierge
PricewaterhouseCoopers
02.2017 - 06.2018
Sales Management Consultant
CSM Squared Consultants, LLC
09.2014 - 05.2016
Regional Sales Director
Wireless Universe/T-Mobile Premium Retailer
02.2014 - 07.2014
Sales & Operations Manager
T-Mobile
03.2011 - 12.2013
Program Manager
T-Mobile
10.2009 - 02.2011
Account Development Representative
T-Mobile
11.2008 - 09.2009
Retail Sales Manager
T-Mobile
02.2006 - 10.2008
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