Karis Harwood
Las Vegas,NV
Summary
Adept at suggestive selling and multitasking, I significantly contribute to team success and revenue growth. Demonstrates strong work ethic and tableside etiquette, ensuring memorable dining experiences. Always looking to learn and grow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lounge/VIP Server
Mirage Hotel & Casino
05.2023 - 01.2024
- Utilized strong multitasking abilities to manage multiple tables simultaneously while maintaining excellent service levels.
- Promoted positive customer relationships by engaging with guests in a warm, welcoming manner, enhancing their experience at our venue.
- Recognized for consistently receiving top customer satisfaction ratings on feedback surveys, reflecting dedication to quality service.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Food Server
Vetri Cucina
09.2022 - 03.2023
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Actively participated in staff meetings and training sessions, elevating the overall fine dining experience for guests.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Assisted guests with dietary restrictions, allergies and intolerances obtain safe food by working closely with kitchen staff on alternatives.
Food Server
Chica
09.2020 - 10.2022
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Increased sales significantly by upselling Tomahawk specials, mezcal flights and wine.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling guests to make personal decisions based on taste and interest.
- Provided exceptional service to large parties.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
Lounge Server
Libertine Social
02.2019 - 03.2020
- Worked under Tony Abou-Ganim to provide exceptionally crafted cocktails to enhance the guests dining experience.
- Provided an individual experience for each guest, creating a menu and time frame that worked for their activity schedule.
- Boosted sales through upselling menu items and promoting daily specials.
- Anticipated guest needs and provided proactive service.
Cocktail Server
Beerhaus
03.2017 - 02.2019
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Became familiar with all beer on tap, therefore providing an educational and individual experience for each guests wants.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
California High School
San Ramon, CA06.2008
Bachelor of Science - Psychology
California State University - East Bay
Hayward, CA09.2012
Skills
- Wine service
- Effective customer upselling
- Food preparation knowledge
- Food inspection
- Menu memorization
- Point of Sale (POS) system operations
- Order Accuracy
- Suggestive Selling
- Multitasking Abilities
- Reliable and Responsible
- Team Player
- Food and beverage pairings
- High Energy and Stamina
- Exceptional customer service
- Strong Work Ethic
- Tableside Etiquette
Certification
- Certified Cicerone, Southern Wine and Spirits - 2018
- 12 Week Academy of Spirits, Mixology and Fine Service, Southern Wine and Spirits - 2024
- Wines of France Training, Southern Wine and Spirits - 2024
Timeline
Lounge/VIP Server
Mirage Hotel & Casino
05.2023 - 01.2024
Food Server
Vetri Cucina
09.2022 - 03.2023
Food Server
Chica
09.2020 - 10.2022
Lounge Server
Libertine Social
02.2019 - 03.2020
Cocktail Server
Beerhaus
03.2017 - 02.2019
High School Diploma -
California High School
Bachelor of Science - Psychology
California State University - East Bay
Similar Profiles
Luis BustosLuis Bustos
Restaurant Food Server at Mirage Hotel & CasinoRestaurant Food Server at Mirage Hotel & Casino
Kenneth BoazKenneth Boaz
Facilities Engineer (Tram) at Mirage Hotel & CasinoFacilities Engineer (Tram) at Mirage Hotel & Casino
MA LIDA GORDONMA LIDA GORDON
Guest Relation Attendant at Mirage Hotel CasinoGuest Relation Attendant at Mirage Hotel Casino
MARGINA MUJICAMARGINA MUJICA
Unity Player's Club Supervisor at The Mirage Hotel & Casino/MGM & Hard Rock InternationalUnity Player's Club Supervisor at The Mirage Hotel & Casino/MGM & Hard Rock International
Alexis KeenanAlexis Keenan
Assistant Store Manager- Client Experience at SephoraAssistant Store Manager- Client Experience at Sephora