Karis Kittle

• Responded to customer questions regarding products, prices and availability.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Implemented quality control measures, significantly reducing error rates.
• Supervised daily operations of theater, ensuring a seamless guest experience across multiple departments, including box office, concessions, and auditorium management.
• Trained and mentored upper management in daily operational procedures and best practices

• Contributed to improving crew engagement and boosting overall morale by organizing and facilitating diverse team-building activities.

• Managed cash register operations, including closing duties, such as counting tills.

•Maintained accurate records through systematic filing of paperwork.

• Conducted phone screenings, in-person interviews, and facilitated the final selection process for candidate hiring.

• Represented the AMC company with excellence and pride.

• Led the crew through hands-on guidance, ensuring effective teamwork and efficient task execution.
• Cross-trained in multiple roles, including usher, concessions, box office, and greeter, to ensure operational flexibility and team support.
• Handled challenging customer interactions with professionalism, ensuring positive resolutions and maintaining a high level of service.
• Trained and onboarded new crew members, ensuring they understood operational procedures and company standards.
• Demonstrated strong teamwork skills and leadership by consistently setting a positive example for colleagues.
• Efficiently managed large crowds with confidence and independence, ensuring smooth operations and a positive experience for all attendees.
• Provided dedicated support and guidance to crew members with special needs, fostering an inclusive and supportive work environment.