Karis Leiva
Leander,TX
Summary
Proven to enhance customer satisfaction at RS3 Hospitality through efficient event management and quality food delivery. Demonstrated empathy and strong multitasking abilities, leading to positive customer relationships and repeat business. Skilled in cash handling and guest engagement, consistently improving operational processes for superior guest experiences. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
RS3 Catering
RS3 Hospitality
09.2022 - Current
- Enhanced customer satisfaction by efficiently managing catering events and ensuring timely delivery of quality food.
- Created a positive, memorable experience for those who choose to trust us with their party experience
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Restaurant Hostess
Dos Salsas Mexican Restaurant
09.2022 - 01.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
FOH Employee
Chick-fil-A
12.2021 - 10.2022
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
- Participated in team meetings, offering constructive feedback and suggestions for continuous improvement of operational processes and guest experiences.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Worked closely with management to stay updated on policy changes or upcoming events that could impact guest experiences.
- Streamlined the ordering process for increased order accuracy and improved overall guest experience.
Education
No Degree - Dual Credit Classes Throughout Junior And Senior
Austin Community College
Austin, TXHigh School Diploma -
Leander High School
Leander, TX05.2024
Skills
- Empathy and patience
- Customer Service
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Menu planning and catering
Timeline
RS3 Catering
RS3 Hospitality
09.2022 - Current
Restaurant Hostess
Dos Salsas Mexican Restaurant
09.2022 - 01.2023
FOH Employee
Chick-fil-A
12.2021 - 10.2022
No Degree - Dual Credit Classes Throughout Junior And Senior
Austin Community College
High School Diploma -
Leander High School
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