KARIS SCHERER
Argyle,TX
Summary
Experienced professional with over six years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Grant Specialist
Fidelity Charitable
Westlake, CA
01.2021 - Current
- Coordinated grant proposals between departments, agencies, corporations and foundations.
- Managed complete grant lifecycle from preparation through final close-out.
- Participated in team-building activities to enhance working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Client Service Representative
Fidelity Charitable
West Lake , Texas
09.2020 - 01.2021
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Branch Associate
BBVA
Flower Mound, TX
11.2018 - 09.2020
- Handled various accounting transactions.
- Organized, stocked and maintained the teller window area.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Maintained friendly and professional customer interactions.
- Maintained a teller drawer to perform bank transactions.
Carhop
Sonic Drive-in
Denton, TX
07.2014 - 07.2016
- Ensured each order was accurate and delivered in a timely fashion
- Provided excellent customer service aligned with brand vision
- Welcomed guests and worked to meet all service needs in a timely manner
- Trained and mentored new team members according to company policy
- Communicated with associates and management to foster quality service
- Developed and maintained positive working relationships with others to reach business goals
- Maintained an atmosphere of enthusiastic customer service
Education
High School Diploma -
Edward S. Marcus High School
Flower Mound, TX2014
North Central Texas College
Gainesville, TXNursing
Dallas Nursing Institute
Dallas, TXSkills
- Customer service
- Calm under pressure
- Committed team player
- Strong work ethic
- Customer-focused
- Adaptability
- Friendly demeanor
- Decision-making
- Outgoing and energetic
- Accurate money handling
Activities
- Volunteer work at SpiritHorse International Therapeutic Riding Center.
- Participation in fundraising events for Cystic Fibrosis Foundation.
Timeline
Grant Specialist
Fidelity Charitable
01.2021 - Current
Client Service Representative
Fidelity Charitable
09.2020 - 01.2021
Branch Associate
BBVA
11.2018 - 09.2020
Carhop
Sonic Drive-in
07.2014 - 07.2016
High School Diploma -
Edward S. Marcus High School
North Central Texas College
Nursing
Dallas Nursing Institute
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