Karisa Clark
Airlines
NJ
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Envoy Airlines
Dallas, Texas
11.2021 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Self Employed Beauty Consultant
Mary Kay
San Antonio, TX
08.2019 - 11.2021
- Identified client needs and recommended products based on preferences and requirements.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Consumer Lending Specialist
Randolph Brooks Federal Credit Union
San Antonio, Texas
10.2018 - 07.2019
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Arts - English
University of Maryland Eastern Shore
Princess Anne, MD05.1999
Skills
- Aircraft Safety Checks
- Adult AED and CPR
- Greet Guests
- Pre-Flight Briefings
- Federal Guidelines
- Passenger Care
- Company Guidelines
- Judgment and Decision-Making
- Customer Needs Assessments
- Verbal and Written Communication
- Medical Emergency Response
- Evacuation Procedures
- Public Interaction
- Issue Resolution
- Company Policy Adherence
- Airline Operations
- Coaching and Training
- Food and Beverage Service
- Emergency Situations Management
- Public Speaking
- Safety Procedures
- Critical Thinking
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Flight Attendant
Envoy Airlines
11.2021 - Current
Self Employed Beauty Consultant
Mary Kay
08.2019 - 11.2021
Consumer Lending Specialist
Randolph Brooks Federal Credit Union
10.2018 - 07.2019
Bachelor of Arts - English
University of Maryland Eastern Shore
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