Karisa Jones
Shreveport,LA
Summary
Motivated job seeker with a proven track record of meeting company needs through consistent and organized practices. Committed to taking on new challenges to enhance the organizational brand. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Excels at working effectively without supervision and quickly acquiring new skills.
Overview
7
7
years of professional experience
Work History
Support Specialist
GDIT
12.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Retail Sales Professional
Comcast
03.2024 - Current
- Increased sales by effectively engaging with customers and showcasing the best products for their needs.
- Contributed to store profitability by consistently meeting and exceeding sales targets.
- Conducted product demonstrations for potential buyers, highlighting unique features and benefits of various items.
- Maintained an organized store appearance by actively restocking shelves and tidying up displays throughout shifts.
- Maximized customer satisfaction through providing excellent service and addressing concerns promptly.
- Assisted in opening and closing procedures, ensuring a smooth transition between shifts and proper security measures were followed.
Small Business Consultant
Elevation Haus LLC
08.2022 - Current
- Developed business from ground up and prepared records
- Coordinated with clients to develop company name, social media, and website to maximize brand identity
- Analyzed client business needs and assisted in determining appropriate resources and strategies, promptly and efficiently
- Determined pricing for products or services based on costs and competition
- Provided ongoing support to client to improve operations and grow revenue
Service Advocate
Target Stores
11.2021 - 01.2024
- Worked closely with front-end staff to assist customers
- Operated cash register or POS system to receive payment by cash, check and credit card
- Discounted purchases by scanning and redeeming coupons
- Verified customer age requirement for alcohol or tobacco purchases
Administrative Assistant
Jones & Jones Used Cars Inc
01.2022 - 12.2022
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk
- Handled incoming calls and directed callers to appropriate department or employee
- Organized both physical and digital files and updated reports to coordinate project materials
Remote Administrative Assistant
Tax Giant
02.2019 - 12.2021
- Remotely answered and directed incoming calls to appropriate staff
- Scheduled appointments and maintained and updated appointment calendars
- Garnered expertise in database systems to track client and customer information, electronically file confidential records and document financial reports
- Assisted customers with updating their account information
- Remotely attended weekly huddles with department manager
Administrative Coordinator
Genesis Defensive Driving School
01.2018 - 02.2019
- Recruited, interviewed, and selected employees to fill vacant roles
- Answered phone calls, provided information, and connected callers to appropriate personnel
- Summarized and analyzed data from sources to create detailed documents, reports, and high-level presentations
- Maintained office supplies by checking inventory and ordering items
- Maintained daily calendars, set appointments with clients, and planned daily office events
Education
Office Medical Specialist
Bossier Parish Community College
Bossier City, LASkills
- Customer Service
- Complex Problem Solving
- Dependability and Integrity
- Attention to Detail
- Critical Thinking
- Client Relations
Timeline
Support Specialist
GDIT
12.2024 - Current
Retail Sales Professional
Comcast
03.2024 - Current
Small Business Consultant
Elevation Haus LLC
08.2022 - Current
Administrative Assistant
Jones & Jones Used Cars Inc
01.2022 - 12.2022
Service Advocate
Target Stores
11.2021 - 01.2024
Remote Administrative Assistant
Tax Giant
02.2019 - 12.2021
Administrative Coordinator
Genesis Defensive Driving School
01.2018 - 02.2019
Office Medical Specialist
Bossier Parish Community College
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