Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KARISA SANSOM

Midland,NC

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Retail Bank Manager

USAA
Charlotte, NC
08.2014 - Current
  • Nine years of experience leading high-performing sales teams that consistently placed among the top ten units in the country consecutively from 2020 to 2023.
  • Tasked with Director Sit-In in 2023. Accountable for district-level performance related to compliance, quality, deepening, and acquisition behaviors.
  • Analyzed business processes and workflows and developed automated approaches to boost productivity.
  • Compliance POC for Acquisition and Relationship Management (ARM) Organization. Responsible for collaborating with internal and external partners, driving department compliance scores to 99.0% for twelve consecutive months.
  • Advanced knowledge of federal laws, rules, regulations, and applicable guidance including OCC Heightened Standards, BSA/AML, CFPB, Reg E, and UDAAP.
  • Identified multiple compliance discrepancies and recommended corrective actions to realign processes.
  • Consistently performs at 96% or above in monthly Audit-the-Auditor (ATA) calibrations.

Tampa DEI President

USAA
Charlotte, NC
03.2017 - Current
  • Seven years of demonstrated experience creating and presenting DE&I processes to the executive leadership team.
  • Revised existing process maps and charts, making corrections, adjustments, and updates.
  • Documented and reported on key risks and recommended mitigation strategies.
  • Utilized various systems to analyze data, monitor process efficiencies, and identify data integrity exceptions.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Drove continuous improvement of the project delivery process by providing strong leadership.

Relationship Specialist

USAA
Tampa, FL
09.2010 - 08.2014
  • Provided Best-In-Class customer service to USAA's 13 million exclusive members
  • Coached employees to work together to carry out daily functions and meet service objectives
  • Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication
  • Led Relationship Specialist five-day training programs while strengthening course curriculum to include self-paced learning modules and an increased amount of hands-on training.

Retail Manager

The Limited Brands
Pittsburgh, PA
02.2007 - 09.2010
  • Increased sales by ten percent from $2.1 Million to $2.3 Million
  • Built operational excellence by driving store's achievement of quantified performances
  • Advanced knowledge of visual merchandising and product placement

Education

M.B.A - Project Management

Saint Leo University

Bachelor of Science - Business Administration

Westminster College

Skills

  • Project Management
  • Processes and Procedures
  • Documentation and Reporting
  • Risk Management
  • Planning & Organizing
  • Stakeholder Relations
  • Budget Control
  • Detail Oriented
  • Critical Thinking
  • Verbal and Written Communication

Certification

  • Certified Diversity Professional, National Diversity Council - 2020
  • Certified Project Manager, Project Management Leadership Group (PMLG) - 2018

Timeline

Tampa DEI President

USAA
03.2017 - Current

Retail Bank Manager

USAA
08.2014 - Current

Relationship Specialist

USAA
09.2010 - 08.2014

Retail Manager

The Limited Brands
02.2007 - 09.2010

M.B.A - Project Management

Saint Leo University

Bachelor of Science - Business Administration

Westminster College

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KARISA SANSOM