Karisha Crocker
Suitland,MD
Overview
17
17
years of professional experience
Work History
Secretary (GS 40hrs)
Naval Research Laboratory
07.2020 - Current
- Manage and process all branch related personnel badge requests and ensuring new and expiring badges and supporting documentation are maintained and properly controlled; review personnel security questionnaires
- Operate a personal computer and use software packages, copy machine for duplicating material, and other office equipment as required
- Process travel orders, prepare requirement summary sheets when making order requests
- Timekeeper for the Division
- Responsible for ensuring official branch generated documents such as procurements, papers, publications are properly prepared and the appropriate reviews and signatures are completed in a timely manner
- Enter the proper financial information in accordance with the established guidelines
- Correlates internal budget tracking results with NRL automated budget reports.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Medical Office Assistant (GS 40hrs)
DiLorenzo Tricare Health Clinic
05.2019 - 07.2020
- Oversees reception desk coverage, validates patient information when presented to the clinic
- Perform End of Day processing at the end of the clinic
- Work alongside Patient Advocate to address patient concerns related to access to team’s medical care
- Serve as a receptionist, template manager and scheduling coordinator for the primary care department for the clinic
- Serves as point of contact when an emergency occurs (taking emergency phone calls and properly and expeditiously writing correct information for the team)
- Adjusts time of appointments, resolve scheduling and appointment issues follow up appointments.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Medical Support Assistant (GS 40hrs)
Patient Services Department NIH Clinical Center
10.2018 - 05.2019
- Schedule all appointments in a timely manner; status appointments in a timely manner (patient arrived, no-showed or cancelled) at the end of the day; print daily appointment rosters for staff in clinic who need one; notify scheduling administrators in a timely manner of any scheduling system issues; float and adapt to our thirteen clinics when another staff member calls out and/or running late.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Medical Records Administrator (contract 40hrs)
Behavioral Health DiLorenzo Tricare Health Clinic
03.2017 - 09.2018
- Verify patient data and identification; maintain transactional logs on tapes, case files and records in support of productivity and regulatory compliance
- Perform a wide range of office administrative functions such as receiving visitors and public telephone inquirers, evaluating requests, providing applicable or requested information and/or referring inquiry to proper person for detailed answer
- Assemble information packets for outreach services
- Daily phone usage, scheduling patients using the military software CHCS & AHLTA
- Independently coordinate and carry out assignments with other support staff to ensure policies are carried out.
- Enhanced patient care coordination by maintaining accurate and up-to-date medical records for interdisciplinary team collaboration.
- Improved regulatory compliance with HIPAA and other privacy laws through vigilant monitoring and proper handling of sensitive patient data.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
Medical Office Clerk (contract 40hrs)
Family Health Clinic
08.2015 - 08.2016
- Greeted patients/visitors at the front desk, answered main office phone, received the caller with the proper information needed
- Arranged and scheduled medical appointments and determines patient eligibility for services
- Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections
- Performed other administrative and clerical duties in support of the medical care and operational support
- Received the patient and registered his or her medical complaint
- Registered the patient quickly and accurately; used judgment when the patient had an emergency complaint and when calling to the nurse evaluate the patient.
- Supported physicians in providing quality care through precise documentation of medical histories, test results, and medications.
Administrative Assistant (contract 40hrs)
Overseas Citizen Services Department Of State
04.2015 - 08.2015
- Managed the front desk, received visitors and phone calls from different people and nationalities throughout the US
- Received and distributed mail, schedule conference rooms per emails
- Scheduled conference rooms.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Receptionist (contract 40hrs)
Walter Reed National Military Medical Center Warrior Transition Brigade
06.2014 - 01.2015
- Managed front desk and receive telephone calls for the organization
- Planned and carried out administrative workload on a day-to-day basis in accordance with established policies and procedures
- Typed documents in final form in appropriate military format, ensuring correct grammar and spelling for government review and signature
- Entered data into Department of the Army database (EMILPO, TOPMIS, etc.) and other local databases (MODS, MMTS, GWOT)
- Composed citations and prepare certificates and awards in final form for government review and signature
- Received patients as initial point of contact.
Cleanroom Technician (12 hr shift)
GCA Services Group
11.2012 - 04.2013
- Performed various operational tasks as part of an empowered team; clean room management/materials
- Set-up and breakdown of Good Manufacturing Practice (GMP) space/equipment, accurately & efficiently moves process materials in accordance with procedure
- Worked in compliance with procedures, documents, government regulations, safety programs appropriate SOP's.
Radiation Exposure Registry Technician (GS 40hrs)
National Military Medical Center Naval Dosimetry
03.2009 - 08.2011
- Promptly and accurately researched and responded to requests for personnel radiation exposure histories
- Determined the appropriate action required to meet the mission requirement based on content of the documents, reviewed correspondence and documents for correct format
- Ensured that hard copy reports with computerized databases were completed and accurate
- Interpreted written comments on the hard copy reports, made corrections and prepared a formal written response using an automated computer program
- Inputted and processed various types of data into information databases.
Medical Support Assistant (GS 40hrs)
Veteran Affairs Hospital Pain Clinic
09.2008 - 02.2009
- Provided clear and concise information regarding policies, procedures, and locations to patients, family members, staff, and visitors
- Schedule/reschedule appropriate patient appointments, answering phone calls and a variety of duties involved in scheduling of patient appointments
- Conducted consultations and other requests as required to ensure patient's required healthcare workup were complete
- Patients and visitor's first point of contact in person or telephonically and made sure all inquiries were recorded or relayed as necessary to ensure the visitors or patient's needs are tended to
- Prepared for clinic visits by reviewing next day patients and completing next day preparation activities.
Administrative Support Assistant (GS 40hrs)
Walter Reed Army Medical Center Graduate Medical Education
01.2008 - 07.2008
- Received visitors and telephone calls to the office of the Director, independently determines the nature of requests and directs callers to appropriate staff, or personally provides the desired information
- Rescheduled appointments upon request of supervisor or staff member
- When necessary, arranged for transportation and lodging for visitors
- Provided payroll support for military interns, maintained time and attendance, verified physician's state licenses, certifications and evidence of education; established and maintained files for interns, fellows and residents and maintained inventory of office supplies
- Tracked, and analyzed data; managed correspondence; maintained calendars; provided procurement support; maintained property records; managed vehicle program; and provided overall office management
- Identified and informed managers of employee issues/problems, and suggested improvements to work, processed procedures and similar matters as related to the administrative work
- Assisted with recruitments, transfers, and temporary assignment actions.
Medical Support Assistant (GS 40 hrs)
Walter Reed Army Medical Center
05.2007 - 01.2008
- Maintained and monitored patient appointment schedules for the unit/clinic
- Coordinated patient appointments with other clinics or specialties
- Scheduled appropriate patient appointments manually and/or in CHCS
- Received patients and visitors as the initial point of contact in person or telephonically
- Obtained medical records of customers prior to schedule appointments
- Recorded a variety of physician’s orders to various charts/data systems, identifying symbols/abbreviations
- Assured completion/filing of forms in record prior to being sent to medical records room
- Prepared for clinic visits by reviewing next day patients and completing next day preparation activities
- Entered pre-visit orders and prepared new patient charts.
Education
Associates Degree in Applied Science and Technology -
Applied Career College
Rosslyn, VA01.2007
Certification, Registered Medical Assistant -
Applied Career College
Rosslyn, VA01.1998
General Diploma -
Granby High School
Norfolk, VA01.1996
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
Skills Experience
Team player with positive attitude, strong work ethic, maintains strict confidentiality, management experience, customer service, data entry, medical terminology
Timeline
Secretary (GS 40hrs)
Naval Research Laboratory
07.2020 - Current
Medical Office Assistant (GS 40hrs)
DiLorenzo Tricare Health Clinic
05.2019 - 07.2020
Medical Support Assistant (GS 40hrs)
Patient Services Department NIH Clinical Center
10.2018 - 05.2019
Medical Records Administrator (contract 40hrs)
Behavioral Health DiLorenzo Tricare Health Clinic
03.2017 - 09.2018
Medical Office Clerk (contract 40hrs)
Family Health Clinic
08.2015 - 08.2016
Administrative Assistant (contract 40hrs)
Overseas Citizen Services Department Of State
04.2015 - 08.2015
Receptionist (contract 40hrs)
Walter Reed National Military Medical Center Warrior Transition Brigade
06.2014 - 01.2015
Cleanroom Technician (12 hr shift)
GCA Services Group
11.2012 - 04.2013
Radiation Exposure Registry Technician (GS 40hrs)
National Military Medical Center Naval Dosimetry
03.2009 - 08.2011
Medical Support Assistant (GS 40hrs)
Veteran Affairs Hospital Pain Clinic
09.2008 - 02.2009
Administrative Support Assistant (GS 40hrs)
Walter Reed Army Medical Center Graduate Medical Education
01.2008 - 07.2008
Medical Support Assistant (GS 40 hrs)
Walter Reed Army Medical Center
05.2007 - 01.2008
Associates Degree in Applied Science and Technology -
Applied Career College
Certification, Registered Medical Assistant -
Applied Career College
General Diploma -
Granby High School