Karisha Lucero
Brighton,CO
Summary
Detail-oriented specialist with a robust background in administrative operations and human services. Known for effective documentation and reporting, consistently improving processes to support team objectives and client needs.
Overview
12
12
years of professional experience
Work History
Various Writing/communication Roles
Contract Roles
Houston, TX
10.2021 - 12.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Content writing, copywriting, technical writing, brand content strategy.
Recruiter
You're First Care
Tomball, TX
01.2021 - 11.2021
- Conducted full-cycle recruitment, ensuring alignment with organizational culture and values.
- Developed targeted job descriptions to attract qualified candidates across multiple channels.
- Implemented effective sourcing strategies utilizing social media and professional networks.
- Streamlined candidate screening processes, improving efficiency and candidate experience.
Community Support Specialist
Adams County Human Services
Westminster, CO
06.2017 - 06.2018
- Facilitated individualized care plans for clients, ensuring alignment with personal goals and needs.
- Coordinated community resources and services to enhance client support and access to essential programs.
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
- Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
Eligibility Specialist
City And County Of Denver - Human Services
Denver, CO
05.2015 - 05.2016
- Evaluated client eligibility for benefits programs, ensuring compliance with regulations and guidelines.
- Facilitated application processes by providing guidance and support to clients navigating complex systems.
- Conducted thorough reviews of documentation to verify accuracy and completeness of applications submitted.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Member Services Representative
Kaiser Permanente
Denver, CO
05.2014 - 04.2015
- Assisted members with inquiries regarding benefits and services, enhancing overall customer satisfaction.
- Streamlined enrollment processes by implementing best practices, improving operational efficiency.
- Educated members on health plan options, ensuring informed decision-making and maximizing benefits usage.
- Collaborated with cross-functional teams to resolve complex member issues, fostering a cohesive service approach.
- Specialty trained in Medicaid, Medi-Cal, Medicare, claims, benefits/eligiility.
Education
Master of Science - Organizational Leadership
Colorado State University
06-2017
Bachelor of Science - Communications
Colorado State University
06-2015
Skills
- Administrative skills
- Recruiting and sourcing
- Team collaboration
- Effective communication skills
- Interviewing
- Documentation and reporting
- Benefits administration/eligibility
- Human services
Timeline
Various Writing/communication Roles
Contract Roles
10.2021 - 12.2025
Recruiter
You're First Care
01.2021 - 11.2021
Community Support Specialist
Adams County Human Services
06.2017 - 06.2018
Eligibility Specialist
City And County Of Denver - Human Services
05.2015 - 05.2016
Member Services Representative
Kaiser Permanente
05.2014 - 04.2015
Master of Science - Organizational Leadership
Colorado State University
Bachelor of Science - Communications
Colorado State University