Karishma Hamid
Eagle Lake
Summary
Results-driven professional with a strong background in tour operations and sales management. Skilled in negotiating favorable vendor contracts and streamlining group processes. Aiming to leverage communication and problem-solving skills to enhance service delivery and client experiences.
Overview
8
8
years of professional experience
Work History
Tour Operations Manager
Maxim Tours
Orlando
03.2023 - Current
- Managed inbound group tours from China, India, UAE, and Qatar, handling bookings through to execution.
- Arranged accommodation for groups of 200+ and negotiated hotel rates based on room occupancy types.
- Planned complete multi-state tours, including hotels, transport, attractions, and meals.
- Designed custom itineraries based on client preferences and needs.
- Negotiated with vendors to secure cost-effective rates for transport, dining, and entertainment.
- Ensured bus transport compliance with DOT laws and scheduled long-distance travel.
- Remotely organized Gala Dinners and large events across multiple U.S. states.
- Served as main contact for international clients, ensuring smooth communication and tailored service.
- Coordinated guided city tours and booked attractions for various group types.
- Maintained detailed records of bookings, costs, and client interactions.
- Improved operational efficiency by streamlining group processes and building supplier partnerships.
Assistant Sales Manager
Pearl-Continental Karachi
Karachi
06.2021 - 12.2022
- Collaborated with the Sales Manager to drive corporate and leisure sales by developing client relationships and optimizing revenue opportunities across all segments.
- Managed and updated pricing, availability, and promotions on OTAs such as Hotels.com, Booking.com, and Agoda to maximize occupancy and revenue.
- Monitored online market trends and competitor pricing strategies to adjust room rates and packages in real-time for maximum profitability.
- Assisted in preparing sales forecasts, budget planning, and performance analysis to support strategic decision-making.
- Responded to RFPs, negotiated group and long-stay contracts, and coordinated client requirements with operations teams to ensure seamless service delivery.
- Led communications with travel agents, event planners, and business clients to present tailored offers and hotel capabilities.
- Organized property walkthroughs and virtual presentations for prospective clients and corporate accounts.
- Supported the execution of sales initiatives including seasonal campaigns, business development outreach, and loyalty program promotions.
- Maintained sales records, account status updates, and client history through internal CRM systems for accurate tracking and reporting.
- Handled escalated client issues and inquiries with professionalism, ensuring high satisfaction and repeat business.
Sales Associate
Novotel Jeddah Tahalia
Jeddah
02.2019 - 02.2020
- Assisted the Sales Manager in identifying and targeting potential corporate clients, resulting in a measurable increase in group bookings and events.
- Built and maintained strong relationships with local businesses and travel agencies to promote hotel services and drive consistent bookings.
- Conducted client follow-ups and maintained a professional pipeline of leads through CRM systems, contributing to a 15–20% increase in repeat business.
- Supported the planning and execution of promotional campaigns and seasonal offers to attract new customers and improve occupancy rates.
- Coordinated with front office, reservations, and events departments to ensure seamless guest experiences and satisfaction.
- Provided detailed information on hotel services, pricing, and packages to clients, helping them choose the best options for their needs.
- Participated in weekly sales meetings, prepared sales reports, and presented market feedback to senior sales leadership for strategy adjustments.
- Assisted in organizing site visits and familiarization tours for prospective clients and partners.
- Handled guest inquiries and resolved complaints in a timely, professional manner, maintaining high standards of customer service.
- Maintained knowledge of competitor offerings and local market trends to support competitive pricing and positioning strategies.
Sales Associate
Al-Taimi Construction Company
Jeddah
03.2018 - 01.2019
- Prepared and submitted competitive price quotations for government road construction tenders, aligning offers with project requirements and deadlines.
- Coordinated with procurement and project teams to ensure accurate pricing and timely delivery of tender documents.
- Followed up on awarded tenders by managing communication with government clients and ensuring timely payments and invoicing.
- Supported long-term client relationships by maintaining professionalism and responsiveness throughout tender and post-award phases.
Education
Bachelor of Science - Pharmacy And Medicine
Baqai Medical University
Karachi 01-2016
Skills
- Tour planning
- Vendor negotiation
- Group coordination
- Group Sales
- Itinerary design
- Customer relationship management
Timeline
Tour Operations Manager
Maxim Tours
03.2023 - Current
Assistant Sales Manager
Pearl-Continental Karachi
06.2021 - 12.2022
Sales Associate
Novotel Jeddah Tahalia
02.2019 - 02.2020
Sales Associate
Al-Taimi Construction Company
03.2018 - 01.2019
Bachelor of Science - Pharmacy And Medicine
Baqai Medical University