KARISHMA KUMAR
Katy
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Receptionist Administrator
Platinum Title Partners
04.2024 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Youth Gymnastics Coach/Front Desk Receptionist/Party Host
Houston Gymnastics Academy
09.2023 - 05.2024
- Facilitated effective parent-coach communication, addressing concerns and providing updates on gymnast progress.
- Implemented creative warm-up exercises to prepare athletes for rigorous training while minimizing injury risk.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Ensured safety protocols were in place, leading to events with zero incidents.
- Collected room deposits, fees, and payments.
Catering Administrative Assistant
Lakeside Country Club
02.2023 - 08.2023
- Oversaw event logistics, venue scheduling and accommodations.
- Developed diagrams and floor plans with event setup requirements.
- Designed contracts, and collected fees
- Knowledge of Reserve
- Led site walk-through and meetings prior to event to go over checklists
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Receptionist
Lakeside Country Club
03.2020 - 02.2023
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Scheduled and confirmed appointments.
Beauty Team Member
Target
07.2017 - 09.2021
- Encouraged customers to try new products through personal recommendations.
- Asked pertinent questions in order to match products to customers' needs.
- Highlighted new products by creating displays to enhance brand awareness and amplify engagement.
- Recommended additional products and services based upon information provided or items already selected.
- Possessed acute knowledge of beauty products, brands and latest trends.
- Inspired beauty and confidence to help customers embrace individual styles.
- Assisted customers in selecting correct products to fit skincare regimen or makeup routine.
- Informed customers of current promotions, events and services, booking appointments for scheduled events.
- Hosted special events such as holiday sales to spark interest in product lines and achieve sales goals.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Floor Manager
Regal Entertainment
06.2017 - 09.2017
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Consistently adhered to quality expectations and standards.
- Developed and maintained positive working relationships with others to reach business goals.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Exchanged returned merchandise for customers quickly and efficiently.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Assistant Manager/Party Coordinator
Santikos Entertainment - Palladium AVX, West Grand Parkway South
07.2013 - 05.2017
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Trained new employees on company customer service policies and service level standards.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Processed cash and credit payments rapidly and accurately.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Helped customers with questions, problems and complaints in person and via telephone.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Trained and served as a peer coach for new sales associates.
- Counted cash drawers and made bank deposits.
- Instructed staff on appropriately handling difficult and complicated sales.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Organized venues, budgets, guest lists, catering and event timelines.
- Set up, broke down, cleaned up and restocked venues after parties.
Education
High School Diploma -
Cinco Ranch High School, Cinco Ranch Blvd
Katy, TX2015
Associate of Arts - Basic studies/ Fashion Design
Houston Community College
Houston, TXSkills
- Multi-Line Telephone Systems
- Document and File Management
- Ease with Computers and Technology
- Task Prioritization
- Sales training Floor set design
- Excellent communication skills POS systems knowledge
- Friendly and outgoing Creative
- Sales expertise
- Accurate money handling
- Customer consulting
- Administrative tasks
- Event Planning
- Scheduling
- Time management
- Recordkeeping and Bookkeeping
- Reception management
Timeline
Receptionist Administrator
Platinum Title Partners
04.2024 - Current
Youth Gymnastics Coach/Front Desk Receptionist/Party Host
Houston Gymnastics Academy
09.2023 - 05.2024
Catering Administrative Assistant
Lakeside Country Club
02.2023 - 08.2023
Receptionist
Lakeside Country Club
03.2020 - 02.2023
Beauty Team Member
Target
07.2017 - 09.2021
Floor Manager
Regal Entertainment
06.2017 - 09.2017
Assistant Manager/Party Coordinator
Santikos Entertainment - Palladium AVX, West Grand Parkway South
07.2013 - 05.2017
Associate of Arts - Basic studies/ Fashion Design
Houston Community College
High School Diploma -
Cinco Ranch High School, Cinco Ranch Blvd
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