Overview
Work History
Education
Skills
Languages
Timeline
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Karishma Shah

Karishma Shah

East Windsor,NJ

Overview

9
9
years of professional experience

Work History

Human Resources Business Partner

Amazon
Somerset, NJ
12.2020 - Current
  • Administered human resources plans and procedures company-wide to guide both management and employees.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
  • Conducted new employee orientation to introduce employees to policies, culture and objectives.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Lead Investigations and I9 work authorizations.
  • Assisted in employee recruitment, hiring and interview processes.
  • Helped with employee transfers and referrals.
  • Worked with business leaders to evaluate and optimize human resources policies.

Problem Solver, Process Guide, Learning Trainer

Amazon
Robbinsville, NJ
10.2017 - 12.2020
  • · On boarding new hire associates in the department and teach them how to get successful in their work by following the standard work process
  • · Lead and guide tours throughout the building making sure that the guest know what the real world of amazon is
  • · Ran the department working as an acting PA in the department in the absence of PA at any time and successfully ran the department making sure that the daily departmental goals are achieved
  • · Worked as a problem solver and slam operator and make sure that the department has ZERO CPT MISSES most of the time working on the floor.

Seasonal HR

Amazon
Robbinsville, NJ
10.2019 - 01.2020
  • Lead the role of working on the peak 2019 survey tracker for all the employees in the building making sure that their issues and suggestions are heard and put it in to practice for next peak season.
  • · Created Mail Merge prize certificates through MS WORD for the peak prize winners and submitted the information in the LP system making sure that all the winners are properly tracked.
  • · Created Acid Feeds for all the photographs being taken throughout peak for various activities.
  • · Went above and beyond making sure that all the Amazonian's had a smile on their face during peak season.

Assistant Hotel Manager

Tryp By Wyndham Atlantic City
Atlantic City, NJ
08.2016 - 08.2017
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Negotiated rates with corporate entities related to extended stay contracts.
  • Managed labor and property expenses to achieve maximum flow-thru to bottom line.
  • Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Oversaw recruiting, interviews and new employee hiring.

Hotel Manager

Motel 6
Harrisonburg, VA
03.2015 - 09.2015
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Delegated work to staff, setting priorities and goals.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
  • Made recommendations for salary and wage increases based on performance reviews.
  • Administered new hire paperwork and maintained employee files.

Senior Customer Service Representative

Baymont inn & Suit Hotel
Atlantic City, NJ
03.2014 - 02.2015
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Supervised daily operations of hotel front desk in absence of manager.

Education

Bachelor of Science - HR Management

Ahmedabad University
India

Skills

  • Human Resources
  • I9 Work Authorizations
  • Customer Experience and Employee relations
  • Strategic Planning and Implementation Leadership
  • Leadership development
  • Recruitment and hiring
  • Computer Skills
  • Data analytics
  • Communication
  • Employee engagement
  • Training development

Languages

Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
English
Native/ Bilingual

Timeline

Human Resources Business Partner

Amazon
12.2020 - Current

Seasonal HR

Amazon
10.2019 - 01.2020

Problem Solver, Process Guide, Learning Trainer

Amazon
10.2017 - 12.2020

Assistant Hotel Manager

Tryp By Wyndham Atlantic City
08.2016 - 08.2017

Hotel Manager

Motel 6
03.2015 - 09.2015

Senior Customer Service Representative

Baymont inn & Suit Hotel
03.2014 - 02.2015

Bachelor of Science - HR Management

Ahmedabad University

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Karishma Shah