Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
Personal Information
Timeline
Generic

KARISHMA SHARMA

Round Rock,TX

Summary

Dynamic Food and Beverage professional with 9.5 years of proven track record at Kalahari Resorts & Conventions, excelling in customer service excellence and workflow planning.

Achieved a 50% increase in food and beverage sales through innovative menu development and effective team training, while ensuring compliance with health regulations and fostering strong client relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

F&B Service Associate

Kalahari Resorts & Conventions
Round Rock, TX
02.2024 - Current
  • Skilled in preparing and serving food, maintaining tables, restocking work stations, coordinating daily restaurant management operations and handling customer complaints efficiently
  • Strong ability to work in a team environment and handle pressure.
  • Knowledge in food service, guest service, and restaurant management.
  • Achieved company objectives and provided excellent service as team member
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens
  • Accurately took orders, making menu recommendations as appropriate.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Ensured compliance with all safety regulations while maintaining a clean work environment.
  • Demonstrated product knowledge to customers by providing detailed information about products and services offered.
  • Organized backroom area by properly stacking merchandise according to company standards.
  • Assisted with training new associates on processes and procedures.
  • Stayed current on promotional activities and sales events.

Floor Manager ( F&B )

Liv Bar Aerocity
New Delhi, National Capital Territory of Delhi
07.2019 - 09.2023
  • Managed team of 30 employees, providing ongoing training and guidance to maximise potential.
  • Handled 15 customer complaints and concerns in patient and professional manner, and planned alternative recipes for customers with special dietary needs.
  • Other responsibilities included tracking and ordering shipments, communicating and building strong relationships with vendors, and adhering to food, health, and safety standards
  • In addition, it was responsible for planning, hiring, training, overseeing, and managing staff, as well as welcoming of customers.
  • Trained new joiners in food regulatory compliance and company standards by delivering on job and mandatory training.
  • Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
  • Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
  • Equipped teams with high-quality working environment, supplies and equipment.
  • Oversaw food preparation and production standards by implementing high quality control measures.
  • Translated changes to food safety regulations into policies and procedures to facilitate compliance across departments.
  • Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
  • Provided administrative support to upper management through inventory reporting, budget governance and payroll management.

Cafe manager

Chai Bubble
Patiala, Punjab
04.2017 - 03.2019
  • As Cafe Manager at Franchise Cafe and Food Restaurant, responsibilities were included overseeing daily operations of restaurant, managing staff, handling customer inquiries and complaints, and ensuring that establishment ran smoothly and efficiently.
  • Worked collaboratively with staff to develop menus using fresh, seasonal produce.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Other duties included managing restaurant's budget, ordering supplies and equipment, and enforcing health and safety regulations.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales by 50%
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.

Food and Beverage Captain

Pallavi Hotels & Resorts
Panchkula, Haryana
06.2014 - 12.2016
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Developed menus with strict cost controls to maximise restaurant profits.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Negotiated with suppliers to obtain quality ingredients at excellent prices.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Sourced products locally for improved cost-efficiency and sustainability.

Education

Diploma in Food and Beverage services - Services in Food And Beverages

OSAC International College
Singapore, Singapore
01.2014

Skills

  • Customer service excellence
  • Communication
  • Workflow planning
  • Listening
  • Multitasking
  • Food hygiene regulation
  • Portioning understanding
  • Health Regulations
  • Event coordination
  • Client relationship building
  • Work order Interpretations
  • Process Improvements

Languages

3,6,6,6

Certification

  • TABC Certification
  • Food Handlers Certification
  • Certification in Team Management skill
  • Master course in Management Coaching & Manager Training
  • Communication Skills- Be a star presenter on a panel

Languages

English
Professional
Spanish
Limited
Korean
Limited

Personal Information

Timeline

F&B Service Associate

Kalahari Resorts & Conventions
02.2024 - Current

Floor Manager ( F&B )

Liv Bar Aerocity
07.2019 - 09.2023

Cafe manager

Chai Bubble
04.2017 - 03.2019

Food and Beverage Captain

Pallavi Hotels & Resorts
06.2014 - 12.2016

Diploma in Food and Beverage services - Services in Food And Beverages

OSAC International College

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