Summary
Overview
Work History
Education
Skills
Certification
Projects
Accomplishments
Timeline
Generic

Karishma Suresh Kumar

MA

Summary

A cloud engineer with a strong computer science background and 4.5 years of professional experience in the industry with IBM/Kyndryl. I have an established track record in maintaining and handling the cloud infrastructures and experience in analyzing, troubleshooting, and providing solutions for technical issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cloud Administrator

IBM/Kyndryl Solutions
04.2021 - Current

Stakeholder management:

Act as a bridge between the clients and my team, managing stakeholders and partnering with them to translate

business requirements into technical infrastructure requirements necessary for end-user deployments.

Infrastructure management/Cloud ops:

Manage and monitor the entire infrastructure of the IBM Cloud

Create, manage and delete VM snapshot and restore the VM from snapshot manager.

Implement and manage monitoring tools, troubleshoot and capacity planning and report of vSphere environment and configuration and reporting for VM health.

Proactively identify and perform hardware and software upgrades, evaluate new products, and recommend updates and upgrades.

Performance monitoring

Check and monitor the CPU utilization, datastore space and latency on each VMs.

Add and delete storage to Cloud Groups and migrate VMs to different cloud groups.

Check the health and status of batteries, canisters, LUNs and other components in each VMs.

Create and follow up on incident, change and problem of the supported infrastructure.

Engage in upgrade and patching activities of the servers and familiar with ITIL concepts and principles

Incident management:

Troubleshooting for the Failed services while performing deploying of VMs.

Manage production and non-production BMLS and PAS servers along with creating and working on tickets when potential alerts occur on the server and VMs.

Environments worked on: Netcool, Service Now, Cloud Pak System, Cloud Pak Software, APM (Application performance Monitoring) Tool, 3M(Meta Model Manager) Tool, ELK, JIRA, Postman(API tool), PMR(Problem Management Record) portal, My Support Portal, SmartCare Dashboard, BPM(Business Process Management), Vmware, Linux, Kubernetes, Science logic Programming

Technical Support Associate

IBM
05.2019 - 04.2021

Incident management and reporting:

Worked with Linux, AT&T , SAP etc, Managed multiple account adhering to the different SLA targets for each account.

Maintained 100% QTM scores across all accounts, Troubleshooting technical and resolving network issues in the applications: AT&T , Linux, SAP etc

Collected customer feedback to improve processes

Drafted weekly Service desk reports and PBA reports related to quality and performance of the team.

Handled the account's ID management mailbox and UAT.

Trained new joiners and shift leads with the technical process.

Education

Bachelor of Technology- Information Technology

Anna University
Chennai, India
01.2019

Skills

SQL, J2EE ,HTML ,AWS, MySQL, Agile Software Development, R, Tableau, Java, Linux, Machine Learning, Power BI,C, C, CSS

Certification

1.Data Science using Python and Tableau - Brainswig private

Limited

Attended a 4-month mentorship program where I gained an in-depth understanding of data science tools like Python, SQL, and Tableau and machine learning algorithms like Logistic regression, Linear regression, Random Forest, Naive Bayes, and Decision tree. I also gained expertise in statistical and quantitative analysis, and exploratory and predictive models and worked on a few projects applying the same.

2. AWS certified cloud practitioner- on going

3. Data Science foundations – Level 1 - IBM resources

4. IBM certified solution advisor – IBM cloud foundations V1

5. Certification on Introduction to python on Data Camp

6. IBM Blockchain Essentials V2

7. Agile Achiever

8. Agile Advocate & Explorer

9. What is data science? Offered by IBM

Projects

Mar 2022 — May 2022 1. Employee rate attrition analysis - Brainswig Private Limited

Built a ML model in python using Logistic regression and Random Forest to model the probability of attrition and identified the key factors contributing to attrition. Data were summarized using descriptive statistics.

Mar 2022 — May 2022 2. Bank Loan modelling- Brainswig Private Limited

Built a machine learning model in Python using Logistic Regression, Random Forest, and Decision Tree and employed hypothesis testing with parametric tests (independent sample-t test), non-parametric tests

(MannWhitney test) and Chi- square test to identify customers who have a higher probability of purchasing loan and determined the most significant parameters affecting the purchase.

Jan 2019 — Apr 2019 3. Employee chat box using sentiment analysis.

In this project, we collect the users text messages and create a new log for that user every day. By doing this, we can easily predict the user’s mentality by using data mining concepts such as stemming and stop words techniques. It classifies the texts and gives negative or positive words with the help of polarity. Using this classification, organizations can predict the user’s needs and take necessary actions.


SKILLS USED: Java/J2EE , MYSQL

Accomplishments

1. Was awarded the “Hall of Fame.”

2. Was rewarded with “All-rounder” and “Best customer service and quality champ”

3. Have got appreciation from the clients on multiple occasions.

4. Was awarded with “Most valuable person” award.

Timeline

Cloud Administrator

IBM/Kyndryl Solutions
04.2021 - Current

Technical Support Associate

IBM
05.2019 - 04.2021

Bachelor of Technology- Information Technology

Anna University

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Karishma Suresh Kumar