Directed HR programs, policies and processes to improve operational efficiency.
Evaluated current HR processes and recommended changes when necessary to improve efficiency.
Organized orientation sessions for new hires and provided them with onboarding information.
Encouraged open communications, promoting positive and pro-employee work environment.
Held exit interviews and documented information discussed with employees.
Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
Provided HR consultation services to leadership and department heads.
Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Managed full-cycle human resource operational activities to maximize HR employee performance.
Talent Acquisition Manager
Amazon Web Services
Cary, USA
12.2021 - 03.2023
Collaborated with Amazon Industry Products business teams in planning and execution of talent strategy for ETC(Early Training Centre) for fresh graduates(SDEI)
Developed and maintained strong working relationships with executives, HR team and hiring managers to influence & deliver a quality assessment & candidate experience through all aspects of recruitment funnel
Redesigned and automated various recruiting process and communication templates in AWS to support high volume hiring and improve candidate experience
Also, hosted online workshops on linked in AMA(Ask me anything) and prepped up the candidates for Amazon onsite loops
As a result, AWS conversion metrics improved from 74% to 90%, time to hire was reduced from an average of 108 days to 57 days & candidates satisfaction metric showed significant improvement
Designed a team Wiki and knowledge sharing platform that was replicated across 13 teams
Conceptualized & designed the Mobile app that will help recruiters streamline a high-touch candidate experience at scale
Represented AWS as a Community Manager in the companywide initiative and ensured process to keep warm candidates who are not immediately interested or are serving cooling off for Amazon onsite
This led to a sharp jump in our onsite inclined rates from 38% to 67%
Created & hosted a series of bitesize, train the trainer sessions for recruiters and designed to upskill knowledge in all key areas including Working backwards, Influencing Upwards, Stake Holder Management, adopting a data driven approach to recruiting, Advanced level sourcing techniques (headhunting, x-ray searches etc.) as well as more
Hosted dedicated ID&E (Inclusion, Diversity and Equity) weekly sourcing hour for Recruiters and trained them on headhunting ID&E candidates.
HR Manager
ASIAN HEART INSTITUTE & RESEARCH CENTER
Mumbai, India
01.2014 - 01.2015
Lead a team of 12 recruiters to execute diversity recruiting initiatives for built out of four customer care centers supporting over 300k patients
Gathered and analyzed metrics to better manage recruitment efforts and processes, to organize training and development initiatives
Designed and planned the campus recruitment strategy and 1 month Induction & onboarding plan for new campus recruits.
Sr.HR Consultant (Team Lead)
SAPREV LIMITED
London, UK
01.2013 - 01.2014
Successfully closed 80% of open, internal senior-level positions for high-profile clientele, focused on their mission and sourcing the right talent, further promoting client satisfaction
Drove organizational talent recruitment program by directing a team of consultants, clearly communicating goals, then laying out step-by-step strategy to pursue and achieve objectives
Leveraged expertise with the applicant tracking system (ATS) to better track and convert prospects to employees, while managing the timeline to deliver before deadlines.
HR Consultant
NEILSOFT LIMITED
Mumbai, India
01.2010 - 01.2012
Built programs for joint Campus recruitments of engineering freshers
Returned to organization to fulfill short-term contract position and assist with ongoing recruitment efforts, due to understanding of internal operations and team recruiting goals
Achieved aggressive target of hiring and onboarding 65+ new employees within 3-month timeframe relative to fulfilling critical, time-sensitive project for high-value client
Conceptualized, then created and executed, innovative recruiting dashboard for a global project, facilitating recruitment efforts for a large-scale team of 150+.
Deputy Manager HR
STAR UNION DAI-ICHI LIFE INSURANCE
Mumbai, India
01.2009 - 01.2009
Led employee orientations and onboarding processes for all departments across organization, resulting in consistency of efforts and implementing policies
Collaborated with senior leadership to draft, revise, and finalize internal procedures, encoding policies into a manual for replication of processes and streamlined efficiency
Acted as key team member to contribute to defining, then executing, company-wide recruitment strategy based on needs and hiring goals
Assessed critical open positions, then engaged in on-campus events, walk-ins, and other strategies to source and attract talent
Responsible for full lifecycle of campus placement
Issued formal offer letters to prospects, then negotiated salaries to complete initial procedures prior to onboarding.
Assistant HR Manager
NEILSOFT LIMITED
Mumbai, India
01.2005 - 01.2009
Due to successful efforts and demonstrated ability to add professional value through strategic talent acquisition efforts, received two promotions within less than one year of onboarding, along with several internal accolades
Led mid-sized team comprised of recruiters and HR professionals, conducting interviews with applicants, negotiating offers, and arranging compensation details
Marketed employee referral programs aggressively with innovative solutions, resulting in providing a continuously-flowing source of new talent
Successfully retained 100% of strategic business unit team members through application of negotiation skills and superb grievance and conflict resolution efforts
Introduced new initiatives such as a walk-in strategy, delivering an additional source of prospects from a previously untapped channel
Discovered needs for each position, then deliberately hired 250+ new team members, onboarding all within two years
Identified gaps in communications which resulted in low employee satisfaction; addressed by applying strategic resources which effectively and dramatically reduced employee turnover and increased retention with reduced resignations
Analyzed new team members, assessed performance, then paired projects based on skills, abilities, and potential.
Sr. Technical Recruiter (Team Lead)
VOLT
Raleigh, USA
07.2020
Conceptualized and designed overarching sourcing and recruiting strategy to identify and acquire top talent, including planning and executing in person and virtual job fair events
Develop and maintain relationships with internal & external clients to ensure achievement of staffing goals
Developed and updated job descriptions on approved Job Boards & drive exceptional candidate experience through every touch point in the recruiting process and ultimately closing top candidates.