Karisma Morris
Hollywood,FL
Summary
Dedicated Medical Assistant/ Clinic Technician skilled with technical, clerical and patient support. Looking for long term employment with growth potential with a company where I can contribute my hardworking ability and my positive attitude. Experienced in both private physician offices and large medical group settings.
Overview
16
16
years of professional experience
Work History
Patient Service Specialist
Select Medical
Hollywood, FL
10.2023 - Current
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Verified patient coverage prior to appointment scheduling.
- Collected co-pays at time of visit according to office policy.
- Scheduled appointments and managed patient records using electronic health record software.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Answered incoming calls in a professional manner.
- Scanned documents into electronic health record system as needed.
- Ensured all necessary paperwork was completed prior to patient visits.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Clinic Technician
Alliance HealthCare Services
Fort Lauderdale, FL
09.2021 - 07.2023
- Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
- Conduct COVID test (PCR and/or Serology)
- Able to label, collect, and process patient specimen to ensure accurate test results
- Assist clients in completing the medical history and medical program intake forms, and/or consents, ensuring that the patient understands when obtaining a patient signature
- Perform all duties within HIPAA regulations
- Complete accurate documentation of patient visits
- (STI, UTI testing)
- Inventory and ordering of medical supplies
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Verify and check insurance coverage, charged insurances
Patient Registrar
Palmetto General Hospital
Hialeah, FL
09.2018 - 07.2021
- Greet and receive patients professionally
- Validate and verify medical insurance plans of patients
- File documents regarding patient records
- Responsible for the registration of patients, scheduling of patient appointments, verification of insurance, entering of demographic data, collection of copayments, etc
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Interviewed patients to complete case histories and intake forms.
- Prepared patients for departure by coordinating discharge plans and paperwork.
Team Leader/Cashier
Cirque du Soleil
Miami, FL
12.2017 - 03.2018
- Greet customers and ensure that they are being serviced by customer service representatives or sales associates
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Train cashiers in the use of sophisticated POS systems to ensure that they provide optimum service to customers
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Ensure that customers are provided with due change and receipts
- Respond to customers’ complaints and suggestions in a positive manner and ensure that they are serviced immediately
- Assist cashiers in balancing their cash drawers at the end of each shift and ensure that any discrepancies are addressed in an immediate fashion
- Resolve employee conflicts and problems, aiming at ensuring harmony within the organization
Front Desk Receptionist
Dental Wellness Center
Miami, FL
01.2015 - 05.2017
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Explained dental services and payment plans to help patients make informed decisions.
- Documented patient records with procedures performed and added notes taken to charts.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
Head Cashier
Lowes
Pembroke Pines, FL
12.2008 - 01.2015
- Counted and balanced cashier drawers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Train newly hired cashiers on accounting procedures and company policies
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Made pages over intercom, answered multiple phone lines
Education
Associate of Science -
Broward College
Pembroke Pines, FL05-2013
High School Diploma -
American Senior High
Hialeah, FL06.2009
Skills
- Health Insurance Verification
- Use Microsoft Office Suite (Word/Excel/Outlook/PowerPoint), medical software, and type 40WPM
- HIPAA Guidelines
- Blood and Urine Analysis
- Wound Care
- Biohazard Disposal
- Cleaning and Sterilizing
- Appointment Scheduling
- Telephone Etiquette
- Visitor and Customer Relations
- Courteous and Professional
- Technologically Savvy
- Hospitality Services
- Medicaid and Medicare Paperwork
Timeline
Patient Service Specialist
Select Medical
10.2023 - Current
Clinic Technician
Alliance HealthCare Services
09.2021 - 07.2023
Patient Registrar
Palmetto General Hospital
09.2018 - 07.2021
Team Leader/Cashier
Cirque du Soleil
12.2017 - 03.2018
Front Desk Receptionist
Dental Wellness Center
01.2015 - 05.2017
Head Cashier
Lowes
12.2008 - 01.2015
Associate of Science -
Broward College
High School Diploma -
American Senior High
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