Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karisma Polanco

New York,NY

Summary

Proactive professional with 10 years of experience and a proven knowledge of customer communications, customer service, and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Generalist

MedRite Urgent Care
05.2023 - Current
  • Keep work areas clean and neat to promote efficient operations.
  • Manage all functions in front desk area.
  • Handle guest problems with minimal input from supervisors.
  • Coordinate schedules, set appointments and prepared related materials for over 50 guest.
  • Collect, arrange, and input information into digital database system.
  • Evaluated guest needs and feedback to drive services and make improvements.

Service Coordinator

MAXIMUS, US, Case
05.2020 - 01.2022
  • Interviewed 40 individuals or family members weekly to compile information on social, educational, criminal, institutional, or drug history.
  • Completed assessment, including TABE and skills inventory, develop an service plan with the participant and transfer to appropriate
    HRA approved program.
  • Worked with clients to resolve any issues. Conducted workshops and other training related to services for clients.
  • Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
  • Keep records of assigned cases, and prepare required reports by case noting in multiple systems. Such as WorkQwest, NYCWAY and
    Smartsheet.

Enumerator

UNITED STATES CENSUS BUREAU
05.2020 - 11.2020
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
  • Assisted people in filling out surveys with complete and accurate information.
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.

Retail Sales Associate

T-MOBILE US, INC
12.2012 - 04.2017
  • Approached customers with confidence and a smile to assess their needs and concerns as I build a genuine relationship with them.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
    Compute sales prices, total purchases and receive and process cash or credit payment.
  • Maintain knowledge of current sales and promotions to maintain and exceed my monthly quotas and policies regarding payment and
    exchanges.
  • Supervised and trained new sales associates hired.
  • Provided basic technical and billing support to customers resolving problem issues at a 90% rate.

Education

Bachelor of Science - Administration

Lehman College of The City University of New York
The Bronx, NY
05.2024

Associate of Science - Business Administration

Bronx Community College of The City University of New York
The Bronx, NY
05.2019

Skills

  • Spanish- Business level speaking, reading and writing
  • Extensive customer service experience in diverse communities
  • Computer-literate performer with Microsoft Word, Power Point, Outlook, Excel and various government systems
  • Exceptional listener and communicator who effectively conveys information verbally and in writing
  • Multitasking and Highly Proficient in attention to detail
  • New York Department of social services databases and systems

Timeline

Generalist

MedRite Urgent Care
05.2023 - Current

Service Coordinator

MAXIMUS, US, Case
05.2020 - 01.2022

Enumerator

UNITED STATES CENSUS BUREAU
05.2020 - 11.2020

Retail Sales Associate

T-MOBILE US, INC
12.2012 - 04.2017

Bachelor of Science - Administration

Lehman College of The City University of New York

Associate of Science - Business Administration

Bronx Community College of The City University of New York

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Karisma Polanco