Karisma Thach
El Campo,TX
Summary
Proven track record in team leadership and customer service excellence. Skilled in cash handling and inventory management, I effectively resolved customer complaints, enhancing satisfaction and loyalty. Committed to fostering a collaborative environment, I trained staff to achieve operational efficiency and maintain high standards. Offering strong foundation in leadership and teamwork, coupled with genuine eagerness to learn and grow in dynamic setting. Brings adaptable approach to managing operational processes and problem-solving in high-paced environments. Ready to use and develop organizational and communication skills.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Shift Leader
Whatabuger
El Campo, TX
09.2024 - 07.2026
- Supervised team members to ensure efficient operations and high-quality service delivery.
- Trained new employees on company standards and operational procedures to enhance performance.
- Coordinated shift schedules, optimizing staff coverage during peak hours for improved efficiency.
- Monitored inventory levels, implementing reorder processes to prevent stock shortages.
- Resolved customer complaints promptly, improving satisfaction and fostering loyalty.
- Conducted regular inspections of food safety practices to maintain compliance with health regulations.
- Led team meetings to communicate goals and motivate staff towards achieving performance targets.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Customer Service Associate
Walgreens
El Campo, TX
04.2024 - 07.2024
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Managed point-of-sale transactions efficiently, ensuring accuracy in cash handling and receipt processing.
- Resolved customer complaints with empathy, leading to improved satisfaction ratings.
- Maintained store organization and cleanliness to create a welcoming environment for customers.
Sales Associate
Family Dollar
Palacios, TX
08.2023 - 11.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Maintained store cleanliness and organization, contributing to positive customer impressions.
- Stocked shelves and managed inventory levels to optimize product availability for customers.
- Implemented promotional displays to attract customer attention and drive sales growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Accociate
Dollar General
Palacios, TX
02.2023 - 06.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained clean and organized sales floor, optimizing product visibility and accessibility.
- Restocked merchandise on shelves, ensuring inventory levels met customer demand.
- Implemented promotional displays, attracting customer attention and driving sales growth.
- Adapted quickly to new tasks and responsibilities in fast-paced retail environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
GED -
Victoria College
Victoria, TX11.2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Customer service management
- Team collaboration and leadership
- Inventory counts
- Sales and upselling
- Attention to detail
- Teamwork
- Multitasking and prioritizing
- Problem-solving abilities
Certification
ServSafe Manager
Timeline
Shift Leader
Whatabuger
09.2024 - 07.2026
Customer Service Associate
Walgreens
04.2024 - 07.2024
Sales Associate
Family Dollar
08.2023 - 11.2023
Sales Accociate
Dollar General
02.2023 - 06.2023
GED -
Victoria College