Karissa Blanchard
Laguna Niguel,CA
Summary
A versatile and dedicated professional with experience in customer service, team leadership, and childcare supervision. Skilled in managing high-volume environments, delivering exceptional service, and maintaining operational efficiency. Strong interpersonal abilities, with a proven track record of fostering positive client relationships, training staff, and resolving issues. Adept at multitasking and thriving under pressure while upholding a high standard of quality and safety. Committed to creating engaging, safe environments.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Server
Renaissance Hotel
03.2021 - Current
- Ensured compliance with health, safety, and sanitation standards to meet regulatory requirements, contributing to the successful passing of state inspections.
- Managed workspace organization and efficiency by resetting and preparing environments for the next clients, ensuring a seamless transition between appointments or meetings.
- Regularly assessed client satisfaction with services and provided personalized recommendations to promote additional offerings, contributing to increased business revenue.
- Maintained a professional and courteous demeanor with clients and colleagues, fostering positive relationships and encouraging repeat engagements.
- Demonstrated strong multitasking abilities by managing multiple client interactions and administrative tasks simultaneously, without compromising quality or attention to detail.
- Trained and onboarded new team members, equipping them with essential skills and knowledge to perform their roles effectively and contribute to team success.
Barista
Renaissance Hotel
06.2018 - Current
- Engaged with customers to accurately assess their preferences and take beverage orders, providing tailored recommendations to enhance their experience.
- Crafted and served a variety of high-quality coffee, espresso drinks, blended beverages, and teas, ensuring consistency and excellence in product delivery.
- Maintained composure and professionalism during peak service times and special events, effectively managing high-pressure situations to ensure customer satisfaction.
- Demonstrated strong time management and organizational skills by efficiently handling the morning rush of customers, consistently delivering prompt and attentive service.
- Proactively addressed and resolved customer concerns, fostering brand loyalty and enhancing the overall customer experience through effective communication and problem-solving.
- Ensured a clean, organized workspace to promote productivity and adhere to safety standards, contributing to a positive work environment.
- Cultivated a hospitable aura by greeting customers warmly and addressing their needs promptly, creating an inviting space that encourages repeat visits
Childcare Provider
Coasthillschurch
01.2019 - 09.2021
- Fostered strong relationships with families by providing regular updates on children's development, fostering trust and open communication.
- Designed and implemented age-appropriate educational activities and crafts to promote engagement and learning.
- Facilitated learning through play, storytelling, and outdoor activities, contributing to positive developmental outcomes for children.
- Supported emotional well-being by addressing individual needs and creating a nurturing environment that encourages personal growth.
- Ensured a safe and healthy environment by adhering to sanitation protocols and maintaining clean facilities, promoting the well-being of all children in care.
Front of House Team Member
Urban Plates
01.2021 - 03.2021
- Cultivated a positive business image by engaging with customers in a friendly and professional manner, fostering a welcoming environment.
- Developed a thorough understanding of the menu, providing tailored recommendations to enhance the customer experience and anticipating patrons' needs through active listening and insightful conversation.
- Collaborated effectively with management to identify and resolve customer issues, ensuring a prompt and satisfactory resolution that enhanced overall customer satisfaction.
- Addressed and managed customer complaints with professionalism and efficiency, leading to increased customer loyalty and repeat business.
- Trained and mentored new front-of-house staff in restaurant protocols, food safety standards, and exemplary customer service practices, contributing to a well-informed and high-performing team.
Education
GED -
Saddleback College
Mission Viejo, CABachelor of Science - Communications
San Diego State University
San Diego, CA 01.2024 - 05.2027
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06.2019
Skills
- Service-Driven
- Workflow Management
- Collaborative
- Composed
- Fast-Paced
- Organized
- Diligent
- Guest-Focused
- Attentive
Timeline
Bachelor of Science - Communications
San Diego State University
01.2024 - 05.2027
Server
Renaissance Hotel
03.2021 - Current
Front of House Team Member
Urban Plates
01.2021 - 03.2021
Childcare Provider
Coasthillschurch
01.2019 - 09.2021
Barista
Renaissance Hotel
06.2018 - Current
GED -
Saddleback College
High School Diploma -
Aliso Niguel High School
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