Karissa Burris
Johnson City,TN
Summary
An organized, detail-oriented, and conscientious worker, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
Overview
12
12
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Carter County Emergency Management
05.2025 - Current
- Coordinated dispatch operations, optimizing resource allocation for urgent situations.
- Maintained detailed incident logs to support operational efficiency and record accuracy.
- Collaborated with law enforcement and emergency services to streamline communication efforts.
- Monitored radio communications, prioritizing calls based on urgency and severity of incidents.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
Human Resources Assistant
Department of Veterans Affairs
05.2022 - 09.2025
- Onboard new employees for different facilities, ensuring compliance with company policies and procedures.
- Supported recruitment process by coordinating interviews and managing candidate communications.
- Maintained employee records using HRIS, ensuring accuracy and confidentiality of sensitive information.
- Collaborated with team members to develop training materials that enhance employee development programs.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
EMS Communications Specialist
HCA Mission MAMA
04.2022 - 02.2025
- Dispatch EMS units to their respected calls, while keeping clear radio communication contact with them.
- Schedule patient transfers based on level of care needed and severity of patient condition.
- Obtain patient information and page out medical team for patients needing an emergency cardiac procedure.
- Provide professional and clear communication with surrounding local agencies, as well as other flight agencies.
- Obtain, relay, and input correctly formatted coordinates for pilots operating medical aircrafts.
- Closely monitor tracking services for HCA aircrafts during any type of flight in progress.
Sergeant Telecommunicator
McDowell County 911 Communications
12.2014 - 02.2018
- Monitor and oversee nightly operations in the center while utilizing protocols and performing duties in a timely manner
- Collaborate with other supervisors and interview potential new employees applying for various positions
- Maintain documentation of training records for employees
- Train employees on the operations and function of procedures
- Maintaining structure in high stress situations
- Ensure everyone works as a team.
- Assist in ideas and development of new protocols
911 Telecommunicator
McDowell 911
09.2013 - 01.2025
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Fill in as Lead Telecommunicator, running the center as a supervisor while making sure all calls are handled appropriately, training with employees, and making necessary decisions when needed.
Education
EMT-Basic Certification - Emergency Medicine
McDowell Technical Community College
54 College Dr Marion, NC 287522011
High School Diploma -
Robert L Patton High School
701 Enola Rd Morganton, NC 286552009
Skills
- Conflict resolution
- Team Oriented
- Quality assurance
- Strong work ethic
- Organizational skills
- CPR/First Aid certified
- Flexible and Adaptable
- Leadership
Certification
- CPR certified through American Heart Association
- Emergency Medical Dispatch
- Emergency Fire Dispatch
- Emergency Police Dispatch
- NCIC Certified via FBI for North Carolina and Tennessee
- vASP - Virtual Aspiring Supervisor Program
Timeline
911 Telecommunicator
Carter County Emergency Management
05.2025 - Current
Human Resources Assistant
Department of Veterans Affairs
05.2022 - 09.2025
EMS Communications Specialist
HCA Mission MAMA
04.2022 - 02.2025
Sergeant Telecommunicator
McDowell County 911 Communications
12.2014 - 02.2018
911 Telecommunicator
McDowell 911
09.2013 - 01.2025
High School Diploma -
Robert L Patton High School
EMT-Basic Certification - Emergency Medicine
McDowell Technical Community College