Karissa Carmona
El Paso,Tx
Summary
As an ambitious person, I enjoy working in a fast paced, highly motivating environment where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and abilities offering me the chance and opportunity for advancement as well as allow me the opportunity to gain additional skills and experience.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Everise
10.2021 - Current
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Leasing Consultant
Apple Management
01.2018 - 01.2020
- My responsibilities of touring apartment homes and community grounds including models, amenities, and vacant apartments
- Preparing leased documents and related paperwork for management, facilitating the move in/move out process, basic bookkeeping and performing other tasks such as clerical work, promoting positive resident relations
- Kept a high level of service in mind with every task while resolving conflict to benefit all concerned parties.
Administrative Assistant
Real Property Management Exclusive
01.2012 - 01.2018
- I performed all duties including, Marketing rental homes on various websites, knowledge with MLS, AppFolio, & Property ware, drafted correspondence and respond to inquaries and client concerns
- Scheduling appointments organizing files alongside customer service duties to meet the need of clients and visitors.
Administrative Assistant
Encore Realty Group
01.2010 - 01.2012
- Performed all administrative duties including, maintaining of resident and owner files, scanning, filing, coping
- As well as rent roll data entry/word perfect, answering multiline phones verifying and directing calls to the proper personnel
- Organizing materials and ideas
- Implementing and promoting while providing excellent customer service.
Education
HIGH SCHOOL EQUIVALENCY -
01.2010
Skills
- TIMELY EVICTIONS
- Apple Management
- CLOSING ACCTS
- ENTRY DATA/WORD
- Account updating
- Data Collection
- Paperwork Processing
- Complaint resolution
- Data Entry
- Product Knowledge
- Problem-solving abilities
- Microsoft Office Suite
- Escalation management
- De-Escalation Techniques
- Strategic sales knowledge
- Software CRM system proficiency
- Building rapport
- Call center experience
- Spreadsheets
Timeline
Customer Service Representative
Everise
10.2021 - Current
Leasing Consultant
Apple Management
01.2018 - 01.2020
Administrative Assistant
Real Property Management Exclusive
01.2012 - 01.2018
Administrative Assistant
Encore Realty Group
01.2010 - 01.2012
HIGH SCHOOL EQUIVALENCY -
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