Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karissa Cole

Lancaster,NH

Summary

Excelled in customer service and schedule management, significantly improving client satisfaction. Demonstrates a strong ability in computer systems and problem-solving, ensuring high levels of productivity and team collaboration. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Childcare Provider

Self Employed
05.2022 - 12.2022
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Responded to inquiries from parents and guardians.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.

Office Assistant

Nestlenook Farm
11.2019 - 03.2022
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Coordinated and scheduled meetings and appointments.

Receptionist/Assistant Business Office Manager

Country Village Center
01.2024 - Current
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Answered central telephone system and directed calls accordingly.
  • Collaborated with team members on various projects, fostering a cooperative work environment with improved efficiency.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Assisted residents with daily living activities, promoting their independence and wellbeing.
  • Provided emotional support to residents and their families, establishing trust and maintaining open lines of communication.
  • Enhanced patient comfort by providing compassionate care and addressing individual needs.
  • Maintained patient confidentiality at all times, ensuring compliance with HIPAA regulations and upholding ethical standards.

Education

High School Diploma -

White Mountains Regional High School
Whitefield, NH
06.2020

Skills

  • Schedule Management
  • Organization
  • Communication
  • Management
  • Computer Systems
  • Customer service
  • Business Administration
  • Problem-Solving
  • Cash Management
  • Document Scanning
  • Filing System Management
  • Spreadsheet tracking

Timeline

Receptionist/Assistant Business Office Manager

Country Village Center
01.2024 - Current

Childcare Provider

Self Employed
05.2022 - 12.2022

Office Assistant

Nestlenook Farm
11.2019 - 03.2022

High School Diploma -

White Mountains Regional High School

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Karissa Cole