Karissa Coleman
Cedar City,UT
Summary
Dynamic Account Manager with a proven track record at Allen Marketing Group, excelling in client relations and revenue growth. Expert in contract negotiation and strategic planning, I foster strong relationships that enhance customer satisfaction and retention. Adept at upselling and resolving issues, I drive success through effective communication and collaboration.
Overview
11
11
years of professional experience
Work History
Account Manager
Allen Marketing Group
04.2014 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
Education
GED -
Alternative Education
Carmichael, CA03-2009
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Customer relationships
- Goal oriented
- Account oversight
- Issue resolution
- Networking skills
- Team Training
- Goals and performance
- Project management
- Documentation and reporting
- Upselling
- Sales reporting
- Contract negotiation
- Marketing
- CRM software
- Revenue generation
- Account servicing
- Business development
- Revenue growth
- Report writing
- CRM proficiency
- Client meetings
- Data analytics
- CRM systems
- Staff management
- Performance tracking
- Employee mentoring
- Converting leads
- Administrative oversight
- Product training
- Sales tactics
- [Software] expertise
- Systems and software expertise
Timeline
Account Manager
Allen Marketing Group
04.2014 - Current
GED -
Alternative Education
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