Karissa Crooks
EAST NEW MARKET,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
New Home Sales Manager
Brookfield Residential
08.2023 - Current
- Developed and implemented innovative marketing strategies to enhance brand visibility and attract potential buyers.
- Streamlined sales processes, improving customer engagement and increasing conversion rates of leads.
- Established strong relationships with builders and real estate agents, fostering collaboration for mutual growth.
- Utilized CRM systems to track sales activities, ensuring accurate reporting and forecasting of performance metrics.
- Negotiated contracts with vendors and suppliers for model home furnishings, securing competitive rates while maintaining quality standards.
- Assisted customers in selecting ideal floor plans based on their individual needs, preferences, and budget constraints.
- Managed sales process from initial inquiry to closing, ensuring seamless transactions for all parties involved.
- Established trust with potential buyers through proactive communication, expert guidance, and timely follow-up on inquiries or concerns.
- Organized successful community events that generated increased interest in available properties and fostered positive brand recognition.
- Participated in industry conferences and networking events, staying current on emerging trends and best practices within the new home sales market.
- Developed strong relationships with local real estate agents to facilitate referrals and increase overall sales volume.
- Generated leads for prospective clients through targeted marketing strategies and outreach efforts.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Property Manager, Vacation Rentals
Eastern Shore Vacation Rentals
11.2022 - 08.2023
- Assist General Manager in daily activities across all operations to include recruitment, vendor relations, company policies and procedures
- Business Development- grow company portfolio by meeting with potential new owners and providing sales presentations
- Manage onboarding of new owners
- Coordinate new staff training and create new hire manuals
- Marketing -responsible for listing all new homes on Airbnb, Vrbo and company website
- Manage listing process to include coordination of short-term rental license, photography, pricing, home staging and bookings
- Assist with guest, owner escalations and refund approvals
- Help run reports to ensure guest and operation issues are resolved in a timely manner.
Property Manager- Vacation Rentals
Jack Lingo Realtor
03.2020 - 03.2022
- Recruit, interview and train all new real estate rental agents
- Prepare and manage all lease agreements to ensure accuracy and submission to the HOA
- Rent vacation rental homes in the Delaware beach area
- Responsible for all new owner leads to include follow up and onboarding
- Manage home inspections for all homes before guest arrival
- Assist homeowners with staging properties
- Manage all new listings and reservations
- Communicate with HOA management and clubhouse to ensure all rental guests are registered for amenity passes
- Work closely with maintenance to ensure all tickets have been completed
- Be on call for after hour emergencies.
Property Manager - Vacation Rentals& Sales
Keller Williams
03.2017 - 03.2020
- Mange day-to-day operations of short-term vacation rentals
- Responsible for recruiting to include drafting job descriptions, interview and training all new staff
- Market short term rental on major platforms to include: Vrbo, Airbnb and Bethany beach home rentals website
- Responsible for acquiring completed signed lease for each booking
- Responsible for listing all new properties online along with pricing all homes
- Assist owner with operations to ensure smooth check in and check out
- Manage home inspections
- Hire and train all new staff
- Be on call for after hour emergencies
- Real estate agent - list and sell homes in Delaware
- Meet with new home owners to present listing homes for rent with Bethany beach home rentals.
Property Manager
Seascape Property Management
03.2015 - 03.2017
- Assist General Manager with daily operation of two clubhouse properties
- Conduct daily walk-through inspections
- Responsible for marketing all events on community website, display boards and by email
- Coordinate with vendors and residents to plan community events
- Responsible for scheduling and updating community events calendar for multiple properties
- Develops marketing material and communication strategies with residents
- Submits architectural request
- Tour clubhouse with potential buyers
- Register guest and rentals into database
- Register new owners into clubhouse systems -QuickBooks experience; to provide invoices, HOA payment history and clubhouse charges.
Community Association Manager (Portfolio)
First Service Residential
05.2012 - 03.2015
- Manage a portfolio of properties in the Bethany Beach area
- Responsible for coordinating with the HOA board of directors on all community related events, property care and payments
- Attend all board meetings
- Work with the Architectural committee to perform annual exterior property inspections
- Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program
- Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions
- Perform building inspections of interior and exterior of property and prepare action plan for opportunities
- Shall at all times ensure due diligence for the protection of client's funds, property and assets against all reasonably foreseeable contingencies or losses
- Regular attendance and punctuality.
Front Office Manager (Internship)
Walt Disney World Resort
05.2011 - 05.2012
- Manage front office operations to include front desk, concierge, reservations, and bell staff
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
- Assist with the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax
- Lead, develop and support cast members.
Education
Bachelor of Science - Business Management
Frostburg State University
Frostburg, MD05.2013
Skills
- Client Relationship Building
- New Business Development
- Sales and Marketing
- Relationship building and rapport
- Sales Presentations
- Verbal and written communication
- CRM Platforms
- Database Management
- Negotiations
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Vendor Management
- Marketing and Advertising
- Contract Negotiation
- Property Showing
- Lead Follow Up
- Client management
- Tech-Savvy
- Rental management
- Home inspections
- Payment Collection
Timeline
New Home Sales Manager
Brookfield Residential
08.2023 - Current
Property Manager, Vacation Rentals
Eastern Shore Vacation Rentals
11.2022 - 08.2023
Property Manager- Vacation Rentals
Jack Lingo Realtor
03.2020 - 03.2022
Property Manager - Vacation Rentals& Sales
Keller Williams
03.2017 - 03.2020
Property Manager
Seascape Property Management
03.2015 - 03.2017
Community Association Manager (Portfolio)
First Service Residential
05.2012 - 03.2015
Front Office Manager (Internship)
Walt Disney World Resort
05.2011 - 05.2012
Bachelor of Science - Business Management
Frostburg State University