Karissa Cruz
Santa Ana,CA
Summary
Accomplished Pharmacy Technician with a proven track record at St. Joseph's Hospital, enhancing workflow efficiency and patient care through expert medication management and aseptic compounding. Adept in team collaboration and problem-solving, significantly improving department operations. Skilled in HIPAA compliance, demonstrating a strong commitment to patient confidentiality and safety.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
St. Joseph's Hospital
08.2023 - Current
- Answered incoming phone calls and addressed questions from healthcare providers.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly as a TCT.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Hazardous and Chemotherapy compounding.
- Kit check system for trays in all surgical areas.
- Epic system knowledge.
- Pyxis deliveries and recoveries.
Pharmacy Technician
Fountain Valley Regional Hospital and Medical Center
12.2018 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Pyxis and Omnicell Maintenance, inventory and storage.
- Medication Reconciliation in the ER to maintain updated mediation histories.
- Unit dosing medication
- Code blue trays for all OR, L&D and Crash cart Areas.
Patient Access Representative
Fountain Valley Regional Hospital and Medical Center
08.2017 - 12.2018
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Pharmacy Technician
CVS Pharmacy
02.2012 - 11.2017
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Education
Pharmacy License - Pharmacology
American Career College
CA09-2009
Skills
- Team Collaboration
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow Optimization
Timeline
Pharmacy Technician
St. Joseph's Hospital
08.2023 - Current
Pharmacy Technician
Fountain Valley Regional Hospital and Medical Center
12.2018 - 08.2023
Patient Access Representative
Fountain Valley Regional Hospital and Medical Center
08.2017 - 12.2018
Pharmacy Technician
CVS Pharmacy
02.2012 - 11.2017
Pharmacy License - Pharmacology
American Career College
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