Karissa Davis

• Assisted families in planning funeral services, ensuring compassionate support throughout the process.
• Prepared and maintained the mortuary, adhering to safety and sanitation standards.
• Coordinated transportation of deceased individuals, effectively managing logistics with respect to family needs.
• Supported staff during service execution, demonstrating strong teamwork and adaptability in high-pressure situations.
• Learned regulatory compliance procedures for handling remains and documentation processes.
• Organized memorial materials, including programs and tribute displays, enhancing service personalization for families.
• Conducted inventory management of supplies, ensuring readiness for upcoming services through proactive tracking.

• Conducted interviews with applicants and recipients to determine eligibility for SNAP , Medicaid , and other state and federal assistance programs .
• Analyzed financial , household , and personal information in compliance with state and federal policy to establish benefit levels.
• Explained program requirements , rights , and responsibilities to clients to ensure understanding and compliance.
• Processed applications , renewals , and case changes using state eligibility systems with a high level of accuracy.
• Managed a large caseload while meeting strict deadlines and performance benchmarks.
• resolved client issues by researching case histories , verifying documentation , and coordinating with internal departments.
• Provided referrals to community resources , employment services , and support programs to promote self -sufficiency.
• Maintained accurate and confidential case files, documentation, and progress notes in compliance with organizational and regulatory standards .
• Advocated for clients in interactions with government agencies , healthcare providers , and community organizations.
• Conducted crisis intervention , conflict resolution, and supported counseling to assist clients in high -stress situations .
• Collaboration with multidisciplinary teams, including social workers ,healthcare professionals, and legal representatives, to coordinate services.
• Monitored client progress, evaluated outcomes, and adjusted service plans to meet changing needs.
• Educated clients on their rights, available resources , and strategies for achieving long-term stability and independence.

• Established strong client relationships through effective communication and personalized service.
• Evaluated client needs to recommend suitable life insurance products and coverage options.
• Conducted thorough policy reviews to ensure compliance with industry regulations and best practices.
• Assisted clients in understanding complex policy terms, enhancing overall customer satisfaction.
• Managed insurance claims processing and verification for clients in a fast paced environment. Reviewed insurance policies and determined coverage eligibility for claims. Communicated with clients to gather
• Strong communication and interpersonal skills.

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