Karissa Dawn

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

• Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
• Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
• Prepared lab specimens for diagnostic evaluation.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Used ERAD/RIS to schedule appointments.
• Assisted patients in filling out check-in and payment paperwork.
• Managed patient registration process, confirming data accuracy and completeness.
• Built and maintained positive working relationships with patients and staff.
• Trained new staff on filing, phone etiquette and other office duties.
• Took copayments and compiled daily financial records.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Taught patients about medications, procedures, and care plan instructions.
• Completed EKGs and other tests based on patient presentation in office.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

• Maintained current and accurate medical records for patients.
• Checked patient insurance, demographic, and health history to keep information current.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Transcribed phone messages and relayed to appropriate personnel.