Karissa Gray
Littleton
Summary
Professional paraoptometric assistant with experience in patient care, ancillary testing, and administrative duties. Skilled in conducting preliminary tests, managing patient records, and assisting optometrists with exams. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, effective communication, and excellent customer service.
I am a self motivated, fast learner with an eagerness to do well in any industry. I strive to be the very best that I can be in all that I do, and need very little direction once trained. I possess excellent customer service skills, phone skills, and administration skills. I am the best fit for any employer seeking a dedicated employee who will show up, work hard and nurture their professional growth.
Overview
13
13
years of professional experience
Work History
Certified Paraoptometric Assistant
Shippee Family Eye Care
02.2021 - Current
- Assisted in the training of new paraoptometric staff members by sharing knowledge and best practices to ensure a high standard of care within the practice.
- Demonstrated commitment to professional development by attending staff development training or online courses on new technologies or best practices in paraoptometric care.
- Employed keen attention to detail when gathering patient information, ensuring accurate data entry and recordkeeping.
- Provided exceptional support to patients during their visits by making them feel comfortable, informed, and cared for throughout the entire appointment process.
- Streamlined communication between staff members and patients by utilizing electronic health record systems for easy access to pertinent information.
- Maintained an organized and efficient work environment by managing appointment schedules, updating patient records, and ensuring the cleanliness of examination rooms.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
Medical Spa Coordinator
Cosmetic Surgery Associates of Texas
09.2016 - 05.2018
- Maintained up-to-date knowledge of spa services and treatments for better-informed client consultations.
- Resolved customer complaints promptly, maintaining a professional demeanor under pressure for improved client relations.
- Ensured compliance with industry regulations through meticulous record-keeping and documentation.
- Increased revenue with upselling products and services tailored to individual client needs.
- Enhanced client satisfaction by effectively scheduling appointments and managing the flow of daily operations.
- Managed patient files, ensuring timely updates and confidentiality at all times.
- Implemented successful marketing campaigns to attract new clientele while retaining existing customers.
Owner/Licensed Esthetician
The Esthetics Studio
09.2015 - 10.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Sales Associate
Benefit Cosmetics Boutique & Brow Bar
04.2014 - 11.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Part Time Esthetician/Front Desk Receptionist
Carlisle Place Day Spa
11.2011 - 03.2014
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and hydrafacial.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
Education
Esthetics
Empire Beauty School
Laconia, NH01-2010
Skills
- HIPAA compliance
- Ophthalmic imaging
- Paperwork management
- Time management abilities
- Patient recordkeeping through EHR
- Prescription verification
- Multitasking Abilities
- Experience with Microsoft Word & Excel
- Phone etiquette
- Diagnostic equipment operation
Timeline
Certified Paraoptometric Assistant
Shippee Family Eye Care
02.2021 - Current
Medical Spa Coordinator
Cosmetic Surgery Associates of Texas
09.2016 - 05.2018
Owner/Licensed Esthetician
The Esthetics Studio
09.2015 - 10.2016
Sales Associate
Benefit Cosmetics Boutique & Brow Bar
04.2014 - 11.2015
Part Time Esthetician/Front Desk Receptionist
Carlisle Place Day Spa
11.2011 - 03.2014
Esthetics
Empire Beauty School
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