Karissa Herring
Kissimmee,FL
Summary
Proven multitasker and decision-maker, adept in front desk operations and customer relations, honed at AEI and Amazon. Excelled in improving office organization and streamlining warehouse processes, demonstrating a keen eye for detail and a typing speed that enhances efficiency. Achieved significant improvements in client satisfaction and operational workflow.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist/Office Clerk
AEI
Orlando, FL
09.2024 - 01.2025
- Developed and maintained a filing system for essential documents, improving office organization.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Coordinated pick-up and delivery of express mail services.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Warehouse Associate
amazon
01.2020 - 06.2024
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Used pallet jacks to move items to and from warehouse locations
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
Customer Service /Security
Holiday Inn Club Vacations at Orange Lake Resort
05.2017 - 12.2019
- Offered ongoing support to customers after sales by answering additional questions and resolving issues
- Received and processed client payments and updated accounts
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections
- Employed effective selling techniques by promoting product benefits and influencing decision-makers
- Handled irate customers smoothly to achieve performance targets
Student /Front Desk Receptionist
POINCIANA HIGH SCHOOL
10.2014 - 06.2015
- Managed wide variety of customer service and administrative tasks to resolve parent’s issues
Education
Graduate Certificate - Billing And Coding
Florida Technical College
Orlando, FL06-2024
Associates degree -
Valencia College
05.2018
High School Diploma -
Poinciana High School
05.2015
Skills
- Multitasking
- Decision Making
- Customer/Client relations
- Typing speed
- Front desk operations
- Paying attention to detail
Certification
Class D Security License
Accomplishments
- Amazon, Ambassador and Associate Safety Committee (ASC)
- Holiday Inn Club Vacation, Lead Champion
Timeline
Receptionist/Office Clerk
AEI
09.2024 - 01.2025
Warehouse Associate
amazon
01.2020 - 06.2024
Customer Service /Security
Holiday Inn Club Vacations at Orange Lake Resort
05.2017 - 12.2019
Student /Front Desk Receptionist
POINCIANA HIGH SCHOOL
10.2014 - 06.2015
Graduate Certificate - Billing And Coding
Florida Technical College
Associates degree -
Valencia College
High School Diploma -
Poinciana High School
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