Summary
Overview
Work History
Education
Awards
Timeline
Generic

Karissa Higginbotham

Tampa

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Technical professional skilled in signal support operations and communication systems. Proven ability to manage and maintain critical equipment, ensuring uninterrupted communication channels. Strong focus on team collaboration and achieving results, equipped with troubleshooting expertise and adaptability to changing needs.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

AdventHealth
01.2025 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Signal Support Specialist (25U)

Army
01.2023 - 02.2025
  • Maximized system performance, troubleshooting complex network issues to restore connectivity quickly during critical situations.
  • Enhanced communication capabilities by installing and maintaining signal support systems and networks.
  • Ensured uninterrupted power supply within the unit''s area of operations through installation, operation, and maintenance of generator sets.
  • Supported mission objectives by designing and implementing custom communication packages tailored to specific operational needs.
  • Assisted in the successful execution of numerous training events, ensuring seamless integration of signal support elements into overall exercise scenarios.
  • Demonstrated adaptability under pressure while providing signal support for humanitarian aid missions in disaster-stricken areas.
  • Maintained high standards of readiness, performing preventive maintenance checks on all assigned vehicles and equipment regularly.
  • Increased efficiency in equipment management, conducting inventory and maintenance checks on assigned communication assets.
  • Provided reliable logistical support as part of convoy operations during training exercises or real-world missions when necessary.
  • Safeguarded sensitive information through diligent COMSEC account management, ensuring proper handling of classified materials and encryption devices.
  • Tracked and detected network service disruptions using computer systems, scopes and meters.
  • Tested signal-level equipment for operational performance within prescribed tolerances.

Registration Administrator

Baycare Health Systems, St. Joseph Hospital
01.2022 - 11.2023
  • Managed high volumes of daily registrations, ensuring accurate data entry and prompt processing.
  • Provided exceptional customer service to registrants, addressing inquiries and resolving issues promptly.
  • Enhanced registration efficiency by streamlining processes and utilizing innovative administrative tools.
  • Handled sensitive personal information with discretion, adhering to strict confidentiality protocols at all times.

Customer Service Representative

Molina Healthcare
05.2021 - 11.2021
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

HR Block
08.2019 - 05.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Hillsborough High School
Tampa
05-2019

Awards

Army Achievement Medal- (AAM) is granted to personnel for outstanding achievement or meritorious service not of a nature that merits the Commendation Medal

Army Service Ribbon-The Army Service Ribbon (ASR) is awarded to Enlisted personnel after their successful completion of their initial-entry training and Officers after their completion of their own basic/orientation or higher level course.

Timeline

Front Desk Receptionist

AdventHealth
01.2025 - Current

Signal Support Specialist (25U)

Army
01.2023 - 02.2025

Registration Administrator

Baycare Health Systems, St. Joseph Hospital
01.2022 - 11.2023

Customer Service Representative

Molina Healthcare
05.2021 - 11.2021

Customer Service Representative

HR Block
08.2019 - 05.2020

Hillsborough High School

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Karissa Higginbotham