Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Karissa Housley

Houston

Summary

Driven by a self-motivated nature and exceptional customer service skills, I excelled at JPMorgan Chase by enhancing client relationships and managing risk effectively. Leveraging analytical thinking and operations management, I achieved notable customer satisfaction and mentored new associates, demonstrating both hard and soft skills crucial for success.

Overview

10
10
years of professional experience

Work History

Associate Banker

JPMorgan Chase
07.2021 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.

Manager

Ace Check Cashing
04.2019 - 07.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Store Manager

PLS Check Cashing
01.2015 - 03.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Cashier

Target
10.2015 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Set up new sales displays each week with fresh merchandise.

Education

Master Of International Business Management - Accounting And Finance

Interactive Learning
Houston, TX
05.2013

High School Diploma -

Elsik High School
Houston, TX
05.2011

Skills

  • Self-motivated nature
  • Customer service
  • Cash management
  • Analytical thinking
  • Educating clients
  • Strategic planning
  • Opening and closing procedures
  • Developing customer relationships
  • Cash handling
  • Cross-selling and partner referrals
  • Operations management

Accomplishments

  • Exceeded monthly store sales goals 7 months in a row.
  • Supervised team of 15 staff members.

Timeline

Associate Banker

JPMorgan Chase
07.2021 - Current

Manager

Ace Check Cashing
04.2019 - 07.2021

Cashier

Target
10.2015 - 01.2018

Store Manager

PLS Check Cashing
01.2015 - 03.2019

Master Of International Business Management - Accounting And Finance

Interactive Learning

High School Diploma -

Elsik High School

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Karissa Housley