Summary
Overview
Work History
Education
Skills
Timeline
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Karissa Jacobs

Rocklin,CA

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.

Overview

23
23
years of professional experience

Work History

SR Associate in Home Sales Expert

AT&T
06.2001 - Current
  • Deliver exceptional, personalized service directly within customers' homes, ensuring a premium, white glove experience
  • I am responsible for creating a seamless and high-touch interaction with both new and existing customers, tailored to their unique needs and preferences
  • Leverage technician visits as a strategic opportunity to identify and present additional products and services
  • Convert these visits into meaningful sales engagements by recognizing potential needs and offering relevant solutions, effectively bridging the gap between service and sales
  • Achieve or surpass monthly sales goals by fostering strong, trust-based relationships with customers
  • Implement a proactive approach to track and follow up on leads, ensuring timely and effective engagement that drives successful outcomes
  • Demonstrate superior time management skills and the ability to work autonomously
  • Efficiently organize and prioritize daily tasks to maximize productivity and ensure that each customer interaction is handled with the utmost attention to detail
  • Conduct thorough assessments of customer needs and their current service levels
  • Use this analysis to recommend and position the most suitable products and services that align with their requirements, enhancing their overall experience and satisfaction

Store Manager

Comcast
08.2017 - 06.2021
  • Planned, directed, and evaluated the work of approximately 30 staff, overseeing high-value vendor contracts and action plans
  • Administered onboarding, training, and development of new employees
  • Provided guidance on interpreting and applying company policies, reviewing legislation, and advising executives to align with strategic goals and legal requirements
  • Managed program and departmental goals, evaluated progress, and supported executive management in marketing strategy and business processes
  • Represented Comcast in multi-departmental strategy meetings, ensuring adherence to methodologies
  • Led and mentored staff in fiscal activities, developed tracking processes, and reported on project performance
  • Implemented business processes, facilitated staff training, and documented business problems and solutions
  • Formulated and executed corrective action plans based on compliance requirements
  • Developed project proposals, scopes of work, and success metrics
  • Responded to executive inquiries and utilized Microsoft Office, Sitecore, CSG, Salesforce, Tableau, and Retail 360

Sales Associate/Customer Service Representative

Comcast
06.2013 - 08.2017
  • Conduct detailed evaluations of customer accounts to understand their needs and service history
  • Provide high-quality customer service by addressing concerns, resolving issues, and ensuring overall satisfaction with our products and services
  • Review and analyze company policies to ensure they are effectively implemented among staff
  • Ensure that all team members adhere to these policies, maintaining consistency and compliance in daily operations
  • Regularly review and analyze sales reports to track the performance of sales representatives
  • Identify areas for improvement and provide support to ensure that all team members are meeting or exceeding their sales goals
  • Provide comprehensive training to new employees on how to assist customers in analyzing their needs and billing
  • Equip new hires with the knowledge and skills necessary to deliver exceptional customer service and support
  • Examine monthly sales reports to identify trends and patterns
  • Use this analysis to develop strategic plans aimed at achieving sales targets, adjusting strategies as needed to address any challenges or opportunities

Education

Some College (No Degree) - Marketing Management And Research

Western Governors University
Salt Lake City, UT

Skills

  • Performance monitoring
  • Project Management
  • Schedule Management
  • Training and mentoring
  • Money Handling
  • Team Leadership
  • Inventory Control
  • Data Analytics
  • Complaint Management
  • Proficient in Microsoft Word,Excel,PowerPoint

Timeline

Store Manager

Comcast
08.2017 - 06.2021

Sales Associate/Customer Service Representative

Comcast
06.2013 - 08.2017

SR Associate in Home Sales Expert

AT&T
06.2001 - Current

Some College (No Degree) - Marketing Management And Research

Western Governors University

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Karissa Jacobs