Karissa Jerin
North Bend,OR
Summary
Cna2 with great people skills and excellent patient centered care , outgoing love to learn new things and always except advice for improvement
Overview
14
14
years of professional experience
Work History
In Home Caregiver for Veterans
Premiere financial management services
North Bend, OR
01.2023 - Current
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Leveraged [Software] skills to input and compile data gathered from various sources.
Cna2
Bay Area Hospital
North Bend, OR
10.2020 - 12.2020
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented activities and recorded information in EMR system.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Administered personal nursing assistance in pre- and post-operative situations.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Medical Assistant
Bay Clinic of Chiropractic
North Bend, OR
06.2021 - 06.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
Medical Assistant
North bend medical center
North Bend, OR
04.2021 - 05.2021
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
Door Screener
Hallmark fisheries
Charolston , Or
06.2020 - 09.2020
- Observed all regulations regarding work procedures so that the company remained compliant.
- Noted possible security issues and performed additional reviews.
- Managed all security operations at [Type] facility.
Cna1
Avamere rehabilitation center
North Bend, OR
04.2019 - 09.2019
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Documented activities and recorded information in EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Customer Service Representative
Acs
North Bend, OR
04.2010 - 06.2010
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Skills
- Organizational skills
- Project planning
- Work ethic
- People skills
- Customer service
- Flexible
- Problem resolution
- Coordination
- Teambuilding
- Active listening
- Friendly, positive attitude
Timeline
In Home Caregiver for Veterans
Premiere financial management services
01.2023 - Current
Medical Assistant
Bay Clinic of Chiropractic
06.2021 - 06.2021
Medical Assistant
North bend medical center
04.2021 - 05.2021
Cna2
Bay Area Hospital
10.2020 - 12.2020
Door Screener
Hallmark fisheries
06.2020 - 09.2020
Cna1
Avamere rehabilitation center
04.2019 - 09.2019
Customer Service Representative
Acs
04.2010 - 06.2010
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