Summary
Overview
Work History
Education
Skills
Timeline
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Karissa Lassos

Ahwahnee,California

Summary

Dynamic professional with a proven track record in early childhood education and customer service. Excelled in nurturing relationships and enhancing operational efficiency. Skilled in cash handling and time management, adept at staff training and supervision. Achieved significant improvements in customer loyalty and team productivity without compromising service quality.

Overview

15
15
years of professional experience

Work History

Family Nanny

Hannah Viola
08.2021 - 02.2024
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation.
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
  • Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.

Head Bartender

Santora's Pizza, Subs & Wings
04.2013 - 10.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.

Office Assistant

Ifinancialgroup
01.2009 - 04.2013
  • .Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased team productivity, organizing and scheduling appointments and meetings without overlap.

Education

High School Diploma -

San Clemente High School
San Clemente, CA
06.2009

Skills

Infant care experience

Safety awareness

Early Childhood Education

Staff Training and Supervision

Attentive service

Cash handling expertise

Time Management

Customer Service

Data Entry

Timeline

Family Nanny

Hannah Viola
08.2021 - 02.2024

Head Bartender

Santora's Pizza, Subs & Wings
04.2013 - 10.2023

Office Assistant

Ifinancialgroup
01.2009 - 04.2013

High School Diploma -

San Clemente High School

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Karissa Lassos