Karissa Norton
Newark,US
Summary
At all times, motivated to provide prompt, friendly, and professional service. Experienced [Job title] adept at building effective processes and obtaining reliable, accurate information for business decision making. Clear understanding of [Task] and [Task] as well as [Skill] training. Dedicated to learning, growing, and succeeding in [Industry].
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Target
Clark, NJ
01.2025 - 02.2026
- Resolved customer inquiries, ensuring satisfaction through effective communication and problem-solving.
- Managed returns and exchanges, maintaining accurate records to enhance operational efficiency.
- Assisted in training new team members on service standards and store procedures.
- Collaborated with team to streamline checkout processes, reducing wait times for customers.
Package scanner
Fedex
Carteret, NJ
11.2022 - 01.2026
- Avoided time delivery delays by carefully planning the best routes.
- Updated routes in real time based on weather and road conditions to cut delivery times by [Number]%.
- Completed on-time deliveries by selecting the best and most efficient routes.
- Used [Software] to accurately record delivery, payment, and route information.
- Transported [Product or Service] to [Timeframe] customer locations.
Kitchen associates
Blue Apron
Linden, NJ
10.2022 - 12.2023
- Rearranged boxes and aisles to create more floor space and allow forklift operators to move freely throughout the warehouse.
- Checked inventory and selected [Type] products from specific locations based on customer orders and availability.
- Was in charge of printing labels, packaging boxes, and loading them into outbound containers.
Driver
ZnZ Express
Plainfield, NJ
04.2019 - 09.2022
- Kept management up to date on daily activities by updating [Software] logs with data such as mileage, gas consumption, and any unusual occurrences.
- Kept track of how much time I spent on each assignment each day for productivity reporting.
- Maintained a high level of professionalism and discretion when working with high-value clients.
Education
High School -
Barringer High School
Newark, NJ01-1997
Skills
- Safe driver training
- Operational improvement
- Team management
- First Aid/CPR
- Order picking and processing
- Safety and compliance
- Problem resolution
- Communications
Timeline
Customer Service Representative
Target
01.2025 - 02.2026
Package scanner
Fedex
11.2022 - 01.2026
Kitchen associates
Blue Apron
10.2022 - 12.2023
Driver
ZnZ Express
04.2019 - 09.2022
High School -
Barringer High School