Summary
Overview
Work History
Education
Skills
Timeline
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Karissa Rogers

Franklinton,LA

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring sound judgement, talent and expertise. Familiar with protocols for quickly processing and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

15
15
years of professional experience

Work History

Inpatient Certified Pharmacy Technician

St. Tammany Parish Hospital
08.2024 - Current
  • Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
  • Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
  • Increased patient safety through proper labeling, packaging, and storage of medications.
  • Maintained inventory levels by ordering, receiving, and stocking medications and supplies.
  • Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.

Pharmacy Operations Manager

Walgreens
02.2013 - 08.2024
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Coordinated verification and filling of more than 600 daily prescriptions in high-volume retail pharmacy environment
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.

Photographer

Lifetouch Portrait Studios
11.2011 - 11.2012
  • Digitally edited photos to enhance appearance.
  • Photographed high-quality images for various print and digital projects.
  • Archived photographs on computers and servers.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

File Clerk

Farm Bureau Insurance
08.2009 - 03.2012
  • Implemented improvements to file systems and procedures.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Examined, categorized and sorted incoming documents.

Education

No Degree - Pharmacy (Pre-Pharmacy)

Delgado Community College
New Orleans, LA

General Studies - Pharmacy (Pre-Pharmacy)

Delgado Community College
New Orleans, LA

High School Diploma -

Pearl River High School
Pearl River, LA

Intercultural Missions - Intercultural, Multicultural, And Diversity Studies

Hope International University
Fullerton, CA
05.2012

Skills

  • Regulatory Compliance
  • Recordkeeping and Documentation
  • Answering and Routing Calls
  • Dispensing Medications
  • Payment Processing
  • Medication Storage and Labeling
  • Customer Service
  • Chemical Handling
  • Data Entry
  • Relationship Building
  • Employee Training
  • Confidentiality Practices

Timeline

Inpatient Certified Pharmacy Technician

St. Tammany Parish Hospital
08.2024 - Current

Pharmacy Operations Manager

Walgreens
02.2013 - 08.2024

Photographer

Lifetouch Portrait Studios
11.2011 - 11.2012

File Clerk

Farm Bureau Insurance
08.2009 - 03.2012

General Studies - Pharmacy (Pre-Pharmacy)

Delgado Community College

High School Diploma -

Pearl River High School

Intercultural Missions - Intercultural, Multicultural, And Diversity Studies

Hope International University

No Degree - Pharmacy (Pre-Pharmacy)

Delgado Community College

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Karissa Rogers