Karissa Root
Jenks,OK
Summary
Results-driven Assistant Manager bringing 14+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Focused and professional Corporate Training Manager experienced in office management and staffing support. Talented at training new hires, managing employee files and screening potential employees. Adaptable and willing to go extra mile and learn new tasks.
Organized Employee with extensive hospitality experience and proven history of cultivating top-level service. An empowering leader bringing excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Famous Footwear
Broken Arrow, OK
10.2023 - 04.2024
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Ensured proper storage conditions for all items in the warehouse.
- Created reports on inventory activity, shortages, overages.
- Identified obsolete or slow moving items for disposal or sale at discounted prices.
- Ensured compliance with all safety regulations in the workplace.
- Organized regular cycle counts to identify any potential issues early on.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Handled both bank and vault deposits for store funds
Assistant Manager
Buffalo Wild Wings
Broken Arrow, OK
12.2022 - 09.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals
Assistant General Manager
Hyatt Hotels Corp
Tulsa, OK
01.2020 - 08.2022
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Monitored inventory levels and placed orders for new stock as needed.
- Developed and implemented effective strategies to maximize sales and profits.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Organized special events such as promotions or fundraisers to drive business growth.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
Associate Manager
Red Robin
Tulsa, OK
08.2021 - 06.2022
- Managed daily workflow of team members to meet organizational goals.
- Resolved conflicts between employees or customers in a professional manner.
- Created monthly reports outlining progress on key initiatives.
- Maintained accurate records of employee attendance and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Oversaw daily operations, maintenance, and administration of various properties.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Corporate Training Manager
Arbys Resturant
Tulsa, OK
02.2018 - 11.2018
- Conducted needs assessments to identify training requirements.
- Assessed effectiveness of existing training programs and recommended improvements.
- Collaborated with department heads to establish training objectives.
- Ensured compliance with applicable laws governing safety training requirements.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
- Collaborated with HR to align training with company goals.
- Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
Server
Twin Peaks
Tulsa, OK
03.2016 - 01.2018
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
- Resolved guest complaints professionally and promptly to maintain satisfaction.
Education
Associate of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Customer Relationship Management (CRM)
- Employee Performance Evaluations
- Product and service knowledge
- Payroll Processing
- Understanding of HR policies
- Microsoft Office and Docusign
- Office Administration
- Employee Scheduling
- Staff Training and Development
- Recruitment and hiring
- Employee performance evaluation
- Sales Reporting
- Task Delegation
- Operations Management
- Recruiting and interviewing
- Exit Interviews
- Mediation expertise
- New Hire Orientation
- Human Resources Support
- Marketing tactics
Languages
Sign language.
Limited
Certification
- Food Handler Certification
- Manager ServSave Certification
- Liquor License
- Drivers License
Accomplishments
- Junior ROTC
- Dean List for Vatterott College- Tulsa OK Medical Assistant with Office Management
Affiliations
- Volunteer with TNR
- Donates online marketed products to goodwill
- Supports ocean conservation by devoting personal hours and resources to help beach clean up and coral reef habitats
Timeline
Assistant Manager
Famous Footwear
10.2023 - 04.2024
Assistant Manager
Buffalo Wild Wings
12.2022 - 09.2023
Associate Manager
Red Robin
08.2021 - 06.2022
Assistant General Manager
Hyatt Hotels Corp
01.2020 - 08.2022
Corporate Training Manager
Arbys Resturant
02.2018 - 11.2018
Server
Twin Peaks
03.2016 - 01.2018
Associate of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
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