Karissa Samayoa

• Guided clients through Medicaid application requirements and processes.

• Collected detailed demographic, financial, and personal information through interviews with individuals and families.

• Maintained accurate, concise documentation for records and compliance.

• Managed a caseload of applications, ensuring timely and efficient processing.

• Educated clients on health plans, benefits, and available assistance programs.

• Schedules patient appointments and procedures.
• Collaborates with clinical and administrative staff to meet patient needs.
• Documents and manages patient information in computer system.
• Builds relationships with patients and coworkers.
• Answers phone calls and calls patients as needed.

• Answered questions and resolved concerns for customer support.
• Welcomed visitors upon entrance, answered inquiries and directed questions or appointments to appropriate personnel.
• Coordinated with internal departments to handle wide range of guest needs.
• Kept the work environment clean and tidy.

• Helped customers find specific products, answered questions and offered product advice.
• Adhered to company initiatives and achieved established goals.
• Collected payments and provided accurate change.
• Built and maintained relationships with peers and upper management to drive team success.