Karissa Urbanek
Waukesha
Summary
Dynamic and results-oriented professional with extensive experience in customer service and housekeeping, notably at Lisa’s Cleaning. Excelled in maintaining high standards of cleanliness and hygiene, while building strong customer relationships. Demonstrated exceptional multitasking abilities and a commitment to enhancing workplace efficiency. Skilled in cleaning, sanitizing, and providing outstanding service, ensuring customer satisfaction and operational excellence.
Overview
12
12
years of professional experience
Work History
Cleaner
Lisa’s Cleaning
01.2016 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Built strong customer relationships through consistent and reliable service.
- Replaced bed linens to maintain cleanliness and hygiene.
Front Desk Receptionist
David’s Bridal
01.2018 - 02.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Trainer
Oscars Frozen Custard
01.2015 - 02.2017
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Prepared and cooked food items efficiently in a fast-paced fast food environment.
- Managed cash register operations and ensured accurate financial transactions.
Waitress
Luther Haven Nursing Home
01.2013 - 01.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
University of Milwaukee
Waukesha, Wisconsin Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
Languages
German
Professional Working
Timeline
Front Desk Receptionist
David’s Bridal
01.2018 - 02.2019
Cleaner
Lisa’s Cleaning
01.2016 - Current
Trainer
Oscars Frozen Custard
01.2015 - 02.2017
Waitress
Luther Haven Nursing Home
01.2013 - 01.2016
University of Milwaukee
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