Karissa Whitfield
Spring,Texas
Summary
Proactive and organized individual seeking a clerical position with a growing company. Offering 7 years hands-on experience in providing high quality data entry, administrative support, and customer service proficiency.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Sterling Association Services
Houston, TX
08.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Performed research to collect and record industry data.
- Created detailed expense reports and requests for capital expenditures.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Accounting Assistant
Same Day Shipping Company
Houston, Texas
06.2017 - 08.2017
- Performing the reconciliation of company accounts and invoicing Mail room
- Filing
- General administrative tasks
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Communicated with suppliers to reconcile invoice payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Reported financial data and updated financial records in ledgers and journals.
- Reviewed general ledger entries and assessed accuracy.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Completed financial reports to inform managers and stakeholders.
- Transferred data and documents for smooth system migrations and software updates.
Administrative Assistant
Hardman Signs
Houston, Texas
04.2017 - 05.2017
- Assisting account owner with maintaining clientele accounts and records
- Answering client calls and questions
- Adept with use of Quickbooks, Wrike and SalesForce interfaces
- Scheduling client meetings and calls
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Attendant
Speedystop
Houston, Texas
10.2016 - 04.2017
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Replaced restroom supplies, sanitized counters and mopped.
- Removed safety hazards, soiled items and trash from customer areas.
- Followed established protocols for door and entry security.
- Locked and unlocked facilities to allow participants entry or shut down after events.
- Educated customers about brand to incite excitement about company's mission and values.
Logistics Analyst
Axistrade Inc
Houston, Texas
08.2014 - 08.2016
- Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing, and weight compliance.
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Analyzed prior delivery processes and uncovered more efficient method.
Production assistant/ Sales associate
Once Upon A Child Franchise
Houston, Texas
07.2010 - 08.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Spencer's Gift Store
Houston, Texas
02.2010 - 07.2010
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Sales Associate
Goodwill Industries Of Houston
Houston, Texas
09.2009 - 02.2010
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Diploma -
Klein High School
2009
Skills
- 10-key
- Quickbooks
- SalesForce
- Microsoft Office
- Excel
- Microsoft Word
- Wrike
- Point of sales systems
- VMS
- Public Relations
- Clerical Support
- Appointment Coordination
- Data Entry and Database Software
Timeline
Administrative Assistant
Sterling Association Services
08.2017 - Current
Accounting Assistant
Same Day Shipping Company
06.2017 - 08.2017
Administrative Assistant
Hardman Signs
04.2017 - 05.2017
Attendant
Speedystop
10.2016 - 04.2017
Logistics Analyst
Axistrade Inc
08.2014 - 08.2016
Production assistant/ Sales associate
Once Upon A Child Franchise
07.2010 - 08.2014
Sales Associate
Spencer's Gift Store
02.2010 - 07.2010
Sales Associate
Goodwill Industries Of Houston
09.2009 - 02.2010
Diploma -
Klein High School
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