Karissa Williams
Gonzales,LA
Summary
Dedicated to using excellent research, investigation and project management abilities to
optimize management, organization and reporting of data. Results-driven,
precise and systematic with quick learning and collaborative nature. Organized and
dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Realtor
Magnolia Roots Realty
Prairieville, LA
03.2019 - Current
- Facilitate the buying, selling, and leasing of residential and commercial properties through effective negotiation and transaction management.
- Craft and oversee property listings, including photography and description composition, to showcase offerings attractively.
- Provide guidance to clients in complex financial negotiations, ensuring clarity and precision in offers and counteroffers.
- Analyze local market trends to advise clients on pricing and marketing strategies, aligning with their unique needs and financial considerations.
Human Resource Specialist
Security Plan Life & Fire Insurance Company
Donaldsonville, LA
09.2012 - 10.2015
- Streamlined the new employee onboarding process, ensuring thorough background checks and compliance with insurance industry regulations.
- Demonstrated effective communication skills through regular interactions with clients, agents, and stakeholders to facilitate smooth operations.
- Prepared accurate monthly reconciliation statements, showcasing strong attention to detail and organizational abilities.
- Developed and implemented new employee onboarding process.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Created training materials for new hires.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
Customer Service Representative
Security Plan Life and Fire Insurance Company
Donaldsonville, LA
02.2004 - 09.2012
- Responsible for addressing customer inquiries, providing information about insurance policies, and resolving issues to enhance overall customer experience.
- Accurately document customer interactions, transactions, and details of inquiries for future reference and reporting purposes.
- Provide guidance and support to customers throughout the claims process, including filing, documentation submission, and follow-up on claims status.
- Reach out to customers on policy renewals.
- Accurate and detail-oriented in processing customer information and documentation.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
Education
Realltor -
Donaldson Educational Services
Metairie, LaHigh School Diploma Equivalent -
Louisiana Technical College
Sorrento, LASkills
- Customer Service
- Adaptability
- Attention to Detail
- Problem-Solving
- Excellent Teamwork
- Analytical and Logical Thinking
- Leadership
- Administrative Support
- Teamwork and Collaboration
- Multi-Line Phone Talent
- Critical Thinking
- Multitasking
- Time Management
- Data Entry
- Market Research
- Organizational Skills
- Strategic Planning
- Telephone Etiquette
- Call Center Operations
- Sales Expertise
- Pre-Employment Screening
- Team Building
- Microsoft Word
- Problem resolution
- System Documentation
- Verbal and Written Communication
- Administrative Duties
- Insurance
- Budgeting
- Scheduling
- Business Operations
- 10-key by touch
- SOP compliance
- Outstanding Active Listening Skills
Timeline
Realtor
Magnolia Roots Realty
03.2019 - Current
Human Resource Specialist
Security Plan Life & Fire Insurance Company
09.2012 - 10.2015
Customer Service Representative
Security Plan Life and Fire Insurance Company
02.2004 - 09.2012
Realltor -
Donaldson Educational Services
High School Diploma Equivalent -
Louisiana Technical College
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