Karissa Williamson
Keller
Summary
Enthusiastic Team Member, experienced in front-of-house operations. Flexes easily between different positions and serves customers with positive, upbeat style. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
HEB Grocery Store
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Front of House Staff Member
Chick-fil-A
02.2023 - 02.2024
- Handled cash register transactions for both dine-in and take-out orders.
- Explained menu items, took orders and delivered food courses according to instruction.
- Provided exceptional customer service to ensure satisfaction.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Processed customer payments accurately and efficiently.
- Greeted customers and answered questions about menu items.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Ensured compliance with health and safety regulations in the restaurant.
- Resolved customer complaints promptly and professionally.
- Monitored dining room activity to ensure all guests had a positive experience.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Adhered to company policies regarding dress code, break times.
- Informed customers of daily specials and promotions available at the restaurant.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Checked order accuracy before delivering to tables.
- Tracked inventory of supplies and communicated needs to management team.
- Replenished condiments and other dining supplies as needed throughout shift.
- Assisted servers when necessary by refilling drinks or providing extra utensils.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Delivered guest orders to correct tables or take-out counter.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
Education
High School Diploma -
Timber Creek High School
Fort Worth, TX05-2025
Skills
- Phone Etiquette
- Professional Appearance
- Handling Complaints
- Menu Knowledge
- Cultural Awareness
- Greeting Guests
- Social Media
- Food Presentation
- Money Handling
- Staff Coordination
- Team Collaboration
- Complaint Handling
- Payment Processing
- Training and Mentoring
Certification
- Barbacide Certification
- ServSafe Food Handler's Certification
- Texas Alcohol Server Certification
Languages
ASL
Professional Working
Timeline
Cashier
HEB Grocery Store
03.2023 - Current
Front of House Staff Member
Chick-fil-A
02.2023 - 02.2024
High School Diploma -
Timber Creek High School
- Barbacide Certification
- ServSafe Food Handler's Certification
- Texas Alcohol Server Certification
Similar Profiles
Aron Ortiz-LoredoAron Ortiz-Loredo
Assistant Service Manger at HEB Grocery StoreAssistant Service Manger at HEB Grocery Store
William WilkersonWilliam Wilkerson
Cashier at HEB Grocery StoreCashier at HEB Grocery Store
Jackson AndersonJackson Anderson
Cashier at HEB Grocery StoreCashier at HEB Grocery Store