Karissa Wright
Lexington,KY
Summary
Driven Leasing Agent with extensive experience in residential and commercial property leasing, consistently setting and surpassing company records. Known for exceptional customer service, strong negotiation skills, and expertise in lease agreements. Proven track record of maintaining high occupancy rates and ensuring resident satisfaction through trust-based relationships.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Ackermann Group
Lexington, Kentucky
04.2024 - Current
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Managed multiple projects simultaneously while meeting deadlines.
- Performed administrative duties such as filing paperwork and updating databases.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Participated in community events related to leasing activities or tenant relations.
- Analyzed market trends to determine competitive rents for each unit type.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Encouraged prospective tenants to fill out applications after property tours.
- Escalated critical issues to property manager to deliver immediate resolution.
- Increased occupancy through dynamic marketing initiatives.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Conducted informative and personalized tours, resulting in new leases.
- Tracked leads using CRM software and followed up with interested parties.
- Processed applications by conducting background checks and verifying references.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
Leasing Manager
American Campus Communities
Louisville , KY
02.2023 - 04.2024
- Conducted market research to identify potential tenants and rental rates.
- Completed weekly market surveys, as well as prepped and led market survey calls with the corporate office managers and marketing specialists
- Attended after-hours marketing events, as needed, and was responsible for the management and implementation of the leasing process and systems.
- Assisted in coordinating room assignments and roommate matching.
- Oversaw and trained leasing staff on all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining showrooms, call campaigns and follow-ups as necessary
- Coordinated and supervised the activities of the leasing department to ensure maximum occupancy of a student apartment community.
- Produced and coordinated the publication of advertisements for periodicals, direct mailers, follow-up letters, telemarketing campaigns, etc.
- Handled phone calls regularly with great customer service and escalated issues.
- Ensured the marketing calendar was up to date with tours, resident and on-campus events, and Guerilla Marketing.
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Coordinated repairs and scheduled regular maintenance on rental units.
Receptionist/Administrative Assistant
Manhattan on Broadway
Louisville, KY
09.2019 - 10.2021
- Established rapport with guests and clients to ensure exceptional customer service.
- Promoted event management via print media.
- Conducted follow-up calls to potential clients interested in securing the venue for events.
- Maintained office records, updated customer data via HoneyBook.
- Submitted proposal details to prospective clients to review event rental agreement, pricing, and other services offered by the company.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Researched and sorted photos from past events, categorized, and created PowerPoint presentations to present during company tours and events.
- Confirmed new bookings with clients, responded to, and filed inquiries appropriately.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing orders for supplies, and verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Education
High School Diploma -
Collegiate
Louisville, KY05-2018
Some College (No Degree) -
Northern Kentucky University
Highland Heights, KySkills
- Social Media Marketing
- Application processing
- Leasing and sales
- Property Tours
- Office Management
- Administrative Support
- Property Maintenance
- Database Management
- CRM Software
- Salesforce
- Microsoft Word
- Excel
- Data Entry
- Scheduling
- Customer Service
- Office Administration
- Appointment Scheduling
- Leading meetings
- Report Writing
- Marketing planning
- Event Planning
- Resident relations
- Fair housing laws knowledge
- Maintaining occupancy levels
Accomplishments
- Above and Beyond Award
- Weekly Top Performers
- Most Rentals in a week
- Increased occupancy by at least 10-15%
Affiliations
I have a passion for capturing the beauty of life and helping individuals in anyway I can. I have a business with my mother and sister where we tutor, design flyers for any and all events/celebrations, plan & coordinate events, we're public notaries and I'm also a photographer assisted by my sister and mother as needed. I'm very interested in obtaining my real estate license in the near future
Timeline
Leasing Agent
Ackermann Group
04.2024 - Current
Leasing Manager
American Campus Communities
02.2023 - 04.2024
Receptionist/Administrative Assistant
Manhattan on Broadway
09.2019 - 10.2021
High School Diploma -
Collegiate
Some College (No Degree) -
Northern Kentucky University
Similar Profiles
Corlia De JagerCorlia De Jager
Finance Administrator at Ackermann GroupFinance Administrator at Ackermann Group
IAIN TAUAIKAIAIN TAUAIKA
Church Youth Leader at Dan AckermannChurch Youth Leader at Dan Ackermann
Kevin ChaviraKevin Chavira
Intern Engineer at GHD Group, Communico GroupIntern Engineer at GHD Group, Communico Group