Karissa Zumbo
Sales Associate
Kokomo,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Gas Station Cashier
Phil's One Stop
Fort Wayne, IN
01.2022 - 04.2022
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Reported shoplifting, theft and drive-offs to law enforcement
- Confirmed stock levels and expiration dates of merchandise.
- Accurately completed charge logs and batched credit card reports at day end.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Arrived on time and dressed professionally in clean company uniform.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
Sales Associate
Walmart
California, PA
03.2020 - 01.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
Pizza Maker/Cashier
Campy's Pizza
California, PA
08.2019 - 03.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked personal identifications during alcohol sales.
- Addressed customer needs and made product recommendations to increase sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Sandwich Artist
Subway
Buffalo, NY
07.2018 - 08.2019
- Assisted customers in choosing menu items by providing food complementing information.
- Shared information with customers about menu items, preparation methods and ingredients.
- Executed sandwich artistry duties with very low occurrence of errors.
- Trained team members to prepare sandwiches and other items according to instructions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Greeted guests, promoted specials and took orders.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Direct Support Professional
Kalix
Minot, ND
05.2017 - 05.2018
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
Head Hostess
Buffalo Wild Wings
Minot, ND
07.2016 - 02.2017
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Informed servers of newly seated parties for speedy service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Magic City Campus High School
Minot, ND 08.2013 - 05.2017
No Degree - Nursing
Minot State University
Minot, ND 08.2017 - 01.2018
No Degree - Pyschology
California University of Pennsylvania
California, PA 08.2019 - 01.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Care plan assessment
Patient Assessments
Community integration
First aid and safety
Patient care
Medical chart documentation
Stocking and replenishing
Excellent people skills
Exceptional customer service
Multi-tasking strength
Problem-solving skills
Social perceptiveness
Menu memorization
Recipes and menu planning
Dependable and honest
Quote
It is never too late to be what you might have been.
George Eliot
Certification
CNA - Certified Nurse Assistant
Timeline
Gas Station Cashier
Phil's One Stop
01.2022 - 04.2022
Life, Accident, and Health Insurance License
10-2021
Sales Associate
Walmart
03.2020 - 01.2021
Pizza Maker/Cashier
Campy's Pizza
08.2019 - 03.2020
No Degree - Pyschology
California University of Pennsylvania
08.2019 - 01.2020
Sandwich Artist
Subway
07.2018 - 08.2019
No Degree - Nursing
Minot State University
08.2017 - 01.2018
Direct Support Professional
Kalix
05.2017 - 05.2018
CNA - Certified Nurse Assistant
01-2017
Head Hostess
Buffalo Wild Wings
07.2016 - 02.2017
High School Diploma -
Magic City Campus High School
08.2013 - 05.2017