Karissma Gutierrez
Pasadena,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Services Representative
Cedars Sinai
Arcadia, CA
10.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Lead Monitor
Volunteers of America of Greater Los Angeles
Los Angeles, CA
03.2024 - 12.2024
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
- Monitored to maintain discipline and safety.
- Supported closely monitoring and reporting on emergency situations.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
- Trained and mentored new staff on cleaning and safety protocols.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Performed traditional janitorial tasks such as mopping, dusting, floor waxing, glass cleaning and waste disposal.
Lead Medical Records
The Oncology Institute of Hope and Innovation
San Gabriel, CA
02.2022 - 07.2022
- Contributed to the development of office policies related to record-keeping and appointment scheduling, increasing overall organization and efficiency within the practice.
- Performed routine audits of existing medical records to ensure accuracy, compliance with legal requirements, and proper storage procedures were followed at all times.
- Established strong relationships with third-party providers such as labs and radiology centers to coordinate efficient scheduling of diagnostic tests for patients.
- Maintained comprehensive records of scheduled appointments, cancellations, and reschedules to ensure consistency in patient care.
- Assisted in the creation of educational materials for patients regarding their rights and responsibilities related to medical records access, promoting transparency and trust between the practice and its clientele.
- Trained new staff members on medical records systems, contributing to a well-informed and effective team.
- Maintained strict adherence to HIPAA regulations during all interactions involving sensitive patient data.
- Demonstrated a commitment to ongoing professional development by attending workshops and seminars on medical records management, staying informed about the latest industry best practices.
Lead Medical Records Clerk
Atlantis Health Management
City Of Los Angeles, CA
02.2020 - 02.2022
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems
- Processed medical records requests from outside providers according to facility, state and federal law
- Reviewed charts and flagged incomplete or inaccurate information
- Maintained patient confidence by keeping patient records information confidential
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers
- Gathered patient information by collecting demographic information from variety of sources
- Uploaded physician progress notes, history and physicals into electronic medical records
- Utilized Software to manage and confirm patient data, such as insurance, demographic and medical history information
- Secured medical records against loss or unauthorized access
- Accurately pulled patient records for upcoming appointments and procedures, typically within Number-hour period
- Created new physical and computer-based files
- Input data into computer programs and filing systems
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Receptionist Clerk
Astourian & Associates Inc. Attorneys At Law
Pasadena, California
06.2018 - 09.2019
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Maintained building security by monitoring logbook and issuing visitor badges
- Scheduled and confirmed appointments and meetings for senior management team
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
- Provided clerical support to company employees by copying, faxing and filing documents
- Corresponded with clients through email, telephone or postal mail
- Answered central telephone system and directed calls accordingly
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Assisted attorneys with reviewing and organizing witness reports
- Contacted witnesses to testify under oath at court hearings
- Handled electronic court filings and coordinated court activities
- Reviewed and analyzed government and judicial structures, as well as arbitration concepts and negotiation techniques.
Education
Medical Assistant -
Integrity College of Health
Pasadena, CANo Degree - Mental Health Services
Pasadena City College
Pasadena, CAHigh School Diploma -
The Environmental And Social Policy Magnet
Los Angeles, CA06.2018
Skills
- Production knowledge
- Flexible & Adaptable
- Customer service
- First Aid/CPR
- Responsible
- Computer skills
- Written Communication
- Data Entry
- Alphabetical Organization
- Information Retrieval
- File Maintenance Guidelines
- Time Management
- File Management
- New Records Creation
- Filing System Creation
- Emergency Response
- Incident Reporting
- Behavior Management
- Caring and Responsible
- Staff Supervision
- Team Leader
- Health and safety
- Activity management
- Multitasking
- Cleaning Expertise
- Sanitation Standards
- Restroom cleaning
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Representative
Cedars Sinai
10.2024 - Current
Lead Monitor
Volunteers of America of Greater Los Angeles
03.2024 - 12.2024
Lead Medical Records
The Oncology Institute of Hope and Innovation
02.2022 - 07.2022
Lead Medical Records Clerk
Atlantis Health Management
02.2020 - 02.2022
Receptionist Clerk
Astourian & Associates Inc. Attorneys At Law
06.2018 - 09.2019
Medical Assistant -
Integrity College of Health
No Degree - Mental Health Services
Pasadena City College
High School Diploma -
The Environmental And Social Policy Magnet